Restaurant Supervisor

Hilton Houston North; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Hilton Houston North in Houston, Texas, is looking for a candidate to oversee all a la carte Food and Beverage operations. This includes managing restaurant, room service, and lounge, ensuring quality service, supervising staff, and controlling costs. Applicants should have thorough knowledge of food outlet operations and possess a current Food Handler Card and TABC license. The position offers benefits like health insurance and employee discounts.

Qualifications

• Thorough knowledge of Food outlet operations including foods and service techniques.
• Knowledge of liquor regulations pertaining to serving alcohol.

Responsibilities

• Oversee Food and Beverage operations including restaurant and room service.
• Assist in training and supervising restaurant staff.
• Ensure guest satisfaction and food quality.
• Maintain profitability and control costs.

Skills

Knowledge of Food outlet operations

Supervisory skills

Ability to work under pressure

Basic English communication

Beverage equipment operation

Education

Current Food Handler Card

TABC license

Job description

JOB SUMMARY

Oversees all a la carte Food and Beverage operations, including restaurant, room service and lounge including greeting and escorting guests to tables, supervising all staff, and maintaining a courteous and efficient operation to deliver quality product and service to restaurant customers.

ESSENTIAL JOB FUNCTIONS

• Assist Restaurant Manager/F&B Director in interviewing, selecting, training, supervising, counseling and disciplining restaurant staff for the efficient operation of the outlet.
• Maintain outlet scheduling and payroll.
• Organize and conduct pre‑shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes.
• Meet and greet guests as they arrive, escort them to their table, and present menus.
• Answer telephones in a clear voice, coordinate and document reservations.
• Maintain communication with all departments and attend relevant meetings. Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends.
• Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet.
• Maintain profitability of outlet to support overall hotel operations. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing.
• Provide clean and safe environment by assigning and assisting with cleaning.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment.
• Report unsafe conditions to manager.
• Report accidents, injuries, near‑misses, property damage or loss to manager.
• Provide for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well‑groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by manager.
• Assist other Restaurant Personnel when needed.

Qualifications

• Thorough knowledge of Food outlet operations including foods, supervisory aspects, service techniques, and guest interaction.
• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler Card and TABC license or be in the process of being certified.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

PHYSICAL DEMANDS

• Ability to transport at least 50 lbs. through a crowded room on a continuous basis throughout the shift.
• Lifting at least 50 lbs.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

Benefits

• 401(k)
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.