Restaurant Supervisor | Panorama on Seven

Shaner Hotels; Buffalo (NY); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid time off

8 Paid holidays

Marriott Hotel Discounts

2 Complimentary night hotel stays per

Job summary

Shaner Hotels in Buffalo, NY, seeks a full-time Restaurant/F&B supervisor to oversee all restaurant service operations. Be available on weekends and holidays, maintain safety and quality standards, and ensure cost controls.

You will train staff, manage performance, and respond to guest concerns, while coordinating with hotel leadership for smooth operations.

Qualifications

• Experience supervising restaurant/FOOD&Beverage operations.
• Knowledge of safety rules and maintenance procedures.
• - Ability to read and interpret safety and operating documents.
• - Strong guest service and communication skills.

Responsibilities

• Supervise all aspects of restaurant service in line with hotel standards.
• Direct and maintain service and management philosophy for staff.
• - Respond to guest-related issues and ensure guest satisfaction.
• - Communicate with General Manager and department leaders.

Skills

Customer service

Communication

Leadership

Scheduling

Food safety knowledge

Budgeting awareness

Bilingual English/Spanish

Safety compliance

Education

High school diploma or equivalent

Some college preferred

ServSafe certification

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications.
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department.
• Responsible for responding and handling guest related issues pertaining to the department.
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff.
• Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
• Other duties as assigned.

Responsibilities

Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year of experience in the Restaurant / Food and Beverage field.
• Previous supervisory / management experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Familiarity with food and beverage cost controls.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Information

Job Type: Full-time

Pay: $22 per hour

Work Location: In person

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.