Restaurant Supervisor: Lead WOW Hospitality

Omni Hotels & Resorts; Frisco (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Omni Frisco Hotel at The Star is seeking a team member to partner with management to train and supervise Neighborhood Services Restaurant staff, delivering hospitality and WOW moments aligned with Omni Frisco standards. The role requires prior F&B supervisory experience, Texas certifications, and strong English communication.

You will lead service during peak hours, coordinate with culinary, and participate in recruiting and training, all while upholding safety and quality in a vibrant luxury

Qualifications

• 1 year of experience in Food and Beverage supervision or management.
• Texas Food Handlers and TABC certifications are required.
• Ability to clearly and pleasantly communicate in English, verbally and in writing.
• Must work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred.
• Flexible shifts including nights, weekends and holidays.
• Ability to manage deadlines and cost controls is a plus.
• Strong attention to detail and customer service.

Responsibilities

• Maintain regular attendance per Omni standards and scheduling needs.
• Uphold high standards of appearance, attire, and name tag.
• Monitor dining room seating, service, safety, cleanliness and guest well‑being.
• Maintain familiarity with menus and beverage offerings.
• Ensure staff complete side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and maintain bar controls.
• Lead pre-shift meetings and monthly department trainings.
• Handle guest comments and complaints while ensuring satisfaction.
• Communicate with guests and gather feedback.
• Stay on the floor during peak hours and motivate the team.
• Observe and coach staff to ensure professional service.
• Collaborate with culinary team for smooth service quality.
• Assist in scheduling, forecasting, and recruiting as needed.
• Participate in MOS audits and departmental meetings.

Skills

Food & Beverage supervision

Cash handling

English communication

Multi-tasking

Time management

Customer service

Attention to detail

Emergency procedures

Deadlines handling

Job description

Omni Frisco Hotel at The Star is seeking a team member to partner with management to train and supervise Neighborhood Services Restaurant staff, delivering hospitality and WOW moments aligned with Omni Frisco standards. The role requires prior F&B supervisory experience, Texas certifications, and strong English communication.

You will lead service during peak hours, coordinate with culinary, and participate in recruiting and training, all while upholding safety and quality in a vibrant luxury