Restaurant Supervisor — Guest Experience Leader

Omni Hotels; Frisco (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Omni Frisco is seeking a Restaurant Supervisor to partner with management in training and supervising Neighborhood Services staff, delivering Omni standard service and WOW moments. You will monitor dining room operations, ensure beverage and menu knowledge, conduct pre-shift trainings, handle guest feedback, and assist in scheduling while coordinating with culinary teams for smooth service.

This role requires a proactive leader who can manage busy shifts, enforce safety standards, and contribute

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Texas Food Handlers and TABC certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, with proper attire/uniform and name tag.
• Monitor dining rooms for seating availability, service, safety, cleanliness and guest well being.
• Ensure staff aware of menus and beverage offerings.
• Ensure all staff complete side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and maintain bar controls and safety standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours, motivate the team and assist when needed.
• Observe, teach and correct staff service in a professional manner.
• Work with culinary team for smooth quality service.
• Assist manager in scheduling and forecasting weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in MOS audits and monthly maintenance requests follow-up.
• Maintain knowledge of resort property and events.
• Participate in department meetings and company training.

Skills

Food & Beverage supervision

Staff training

Customer service

English communication

Job description

Omni Frisco is seeking a Restaurant Supervisor to partner with management in training and supervising Neighborhood Services staff, delivering Omni standard service and WOW moments. You will monitor dining room operations, ensure beverage and menu knowledge, conduct pre-shift trainings, handle guest feedback, and assist in scheduling while coordinating with culinary teams for smooth service.

This role requires a proactive leader who can manage busy shifts, enforce safety standards, and contribute