Restaurant Supervisor (Full-Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Omni Frisco Hotel at The Star is seeking a team member to partner with management to train and supervise Neighborhood Services Restaurant staff, delivering hospitality and WOW moments aligned with Omni Frisco standards. The role requires prior F&B supervisory experience, Texas certifications, and strong English communication.

You will lead service during peak hours, coordinate with culinary, and participate in recruiting and training, all while upholding safety and quality in a vibrant luxury

Qualifications

• 1 year of experience in Food and Beverage supervision or management.
• Texas Food Handlers and TABC certifications are required.
• Ability to clearly and pleasantly communicate in English, verbally and in writing.
• Must work in a fast-paced environment and multitask.
• Prior serving and cash handling experience preferred.
• Flexible shifts including nights, weekends and holidays.
• Ability to manage deadlines and cost controls is a plus.
• Strong attention to detail and customer service.

Responsibilities

• Maintain regular attendance per Omni standards and scheduling needs.
• Uphold high standards of appearance, attire, and name tag.
• Monitor dining room seating, service, safety, cleanliness and guest well‑being.
• Maintain familiarity with menus and beverage offerings.
• Ensure staff complete side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions and maintain bar controls.
• Lead pre-shift meetings and monthly department trainings.
• Handle guest comments and complaints while ensuring satisfaction.
• Communicate with guests and gather feedback.
• Stay on the floor during peak hours and motivate the team.
• Observe and coach staff to ensure professional service.
• Collaborate with culinary team for smooth service quality.
• Assist in scheduling, forecasting, and recruiting as needed.
• Participate in MOS audits and departmental meetings.

Skills

Food & Beverage supervision

Cash handling

English communication

Multi-tasking

Time management

Customer service

Attention to detail

Emergency procedures

Deadlines handling

Job description

Omni Frisco Hotel at the StarThe Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it’s the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel’s 24,000 square feet of meeting space provide endless opportunities for events. This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders. Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star. The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni’s local color, this luxury hotel captures the energy and future of this vibrant North Texas city.

Overview

This team member will partner with management to ensure proper training and supervision of all Neighborhood Services Restaurant staff. Delivering not only excellent service according to Omni Frisco standards but also true hospitality and WOW moments.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Texas Food Handlers and TABC certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link. EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.