Restaurant Supervisor - Lead Service & Guest Experience

KPOT | Methuen; Methuen (MA); On-site; USD 48,000 - 65,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Methuen is seeking a Restaurant Supervisor to lead a fast-paced team and maintain top-tier guest experience. You will oversee daily operations, train staff, manage shifts, and ensure food safety and quality as grills and hot surfaces operate under high demand.

Proficiency with Toast POS and strong communication are essential to drive service excellence, with a passion for world-class hospitality and teamwork in a vibrant dining environment.

Qualifications

• Proven experience in restaurant management or similar role within the food industry.
• Strong knowledge of food safety practices.
• Excellent Toast POS or similar point-of-sale systems experience is preferred.
• Culinary knowledge or experience in fine dining is a plus but not required.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Have a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing levels during peak hours.
• Implement food safety standards and ensure compliance with health regulations.
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Skills

Restaurant management

Food safety practices

Communication skills

Staff training

Customer service excellence

Grill/ hot surface comfort

Tools

Toast POS

Job description

KPOT Korean BBQ & Hot Pot in Methuen is seeking a Restaurant Supervisor to lead a fast-paced team and maintain top-tier guest experience. You will oversee daily operations, train staff, manage shifts, and ensure food safety and quality as grills and hot surfaces operate under high demand.

Proficiency with Toast POS and strong communication are essential to drive service excellence, with a passion for world-class hospitality and teamwork in a vibrant dining environment.