Supervisor

KPOT | Methuen; Methuen (MA); On-site; USD 48,000 - 65,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Methuen is seeking a Restaurant Supervisor to lead a fast-paced team and maintain top-tier guest experience. You will oversee daily operations, train staff, manage shifts, and ensure food safety and quality as grills and hot surfaces operate under high demand.

Proficiency with Toast POS and strong communication are essential to drive service excellence, with a passion for world-class hospitality and teamwork in a vibrant dining environment.

Qualifications

• Proven experience in restaurant management or similar role within the food industry.
• Strong knowledge of food safety practices.
• Excellent Toast POS or similar point-of-sale systems experience is preferred.
• Culinary knowledge or experience in fine dining is a plus but not required.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Have a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.

Responsibilities

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing levels during peak hours.
• Implement food safety standards and ensure compliance with health regulations.
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Skills

Restaurant management

Food safety practices

Communication skills

Staff training

Customer service excellence

Grill/ hot surface comfort

Tools

Toast POS

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience.We are seeking a passionate Restaurant Supervisor who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

As a Restaurant Supervisor at KPOT Korean BBQ & Hot Pot, you will be instrumental in leading our team to deliver exceptional dining experiences. Located in the heart of the community, this role is vital for maintaining our high standards of service and operational excellence while fostering a welcoming environment for our guests.

Duties and Responsibilities:

• Oversee daily restaurant operations to ensure smooth service and guest satisfaction.
• Lead and train staff in providing exceptional customer service and culinary excellence.
• Coordinate shift management to ensure appropriate staffing levels during peak hours.
• Implement food safety standards and ensure compliance with health regulations.
• Utilize Toast POS system for efficient order processing and reporting.
• Foster a positive team environment through effective communication and leadership.
• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

• Proven experience in restaurant management or similar role within the food industry.
• Strong knowledge of food safety practices.
• Excellent Toast POS or similar point-of-sale systems experience is preferred.
• Culinary knowledge or experience in fine dining is a plus but not required.
• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.
• Have a passion for delivering world-class service at every touchpoint.
• Comfortable working around grills and hot cooking surfaces.