Restaurant Supervisor - InterContinental Suites Hotel Cleveland

IHG Hotels & Resorts; Cleveland (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

InterContinental Hotels & Resorts in Cleveland is seeking a restaurant supervisor to train and schedule staff, ensure guest satisfaction, and maintain smooth service during shifts.

You'll oversee daily operations, handle reservations and guest requests, promote teamwork, and train staff to follow service guidelines while maintaining cleanliness and safety standards across the outlet.

Qualifications

• Ability to perform physical tasks including lifting up to 50 pounds.
• Strong reading and writing skills for scheduling and paperwork.
• Cash handling and basic math skills.
• Alcohol awareness certification and/or food service permit as required by local/state law.
• May be required to work nights, weekends, and holidays.

Responsibilities

• Greet guests and take reservations as needed.
• Monitor performance and coordinate with other departments.
• Lead pre-shift briefings and communicate daily events.
• Ensure side work is completed and tables are set before, during, and after shifts.
• Respond promptly to guest requests and handle service recovery.
• Promote teamwork and quality service in line with InterContinental standards.

Skills

Guest service excellence

Communication skills

Team leadership

Cash handling

Flexibility

Education

Some college or supervisory experience preferred

Job description

Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Promote teamwork and quality service through daily communication and coordination with other departments. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. Conduct pre-shift meetings to inform staff of daily events. Review daily specials. Ensure side work duties are complete and tables are set before, during and after operating hours. Perform other duties as assigned.

Qualifications And Requirements

Setting. Some College Or Supervisory Experience Preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling
• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.
• If you are a resident of or applying to a job opening in the State of Washington, please.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.