Minibar Attendant

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

IHG Hotels & Resorts is seeking a ServiBar attendant to maintain inventory and restock minibars in guest rooms. You will record consumption with a handheld unit and ensure items and promotional materials are in place, while keeping ServiBars, ServiCarts, and storerooms organized.

The role requires basic math and reading/writing skills, physical fitness to lift up to 50 pounds, and willingness to work nights, weekends, or holidays as needed. Training on safety and service standards is provided.

Qualifications

• Handling, carrying or pushing items weighing up to 50 pounds (carts, boxes, bottles, etc).
• Moving about guest corridors, service elevators, and storeroom.
• Unlocking, opening, pushing, pulling, bending and lifting.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking inventory, recording consumption, completing paperwork.
• Basic math skills are frequently used when taking inventory and recording consumption.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.
• Ensure that all in-room accessories and promotional materials are in place.
• Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.
• Maintain the storeroom in a neat and orderly manner.
• Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Perform other duties as assigned

Skills

Basic reading, writing, and math

Job description

JOB OVERVIEW:

Maintain proper levels of inventory in guest room ServiBars (minibars) to ensure guest satisfaction. Properly store and secure all ServiBar inventory and supplies at all times.

DUTIES AND RESPONSIBILITIES:

• Inspect and restock guest room ServiBars according to established standards; accurately record guests consumption using the Servitron hand-held unit or other established method.


• Ensure that all in-room accessories and promotional materials are in place.


• Maintain an adequate stock of products on the ServiCart and replenish the cart at the end of the day.


• Maintain the storeroom in a neat and orderly manner.


• Report ServiBars and ServiCarts requiring repairs to the Engineering department; complete basic repairs and deep-cleaning of ServiBars as required. Alert Management of any problems or issues so that prompt, corrective action can be taken where appropriate.


• Promote teamwork and quality service through daily communication and coordination with other departments.


• Perform other duties as assigned

Qualifications and Requirements:

Basic reading, writing and mathematical skills.

This job requires the ability to perform the following:

• Handling, carrying or pushing items weighing as much as 50 pounds (carts, boxes, bottles, etc)


• Moving about the guest corridors, service elevators, and storeroom


• Unlocking, opening, pushing, pulling, bending and lifting

Other:

• Communication skills are necessary when interacting with guests and supervisor.


• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.


• Reading and writing abilities are utilized often when taking and recording inventory, recording consumption, completing paperwork, etc.


• Basic math skills are frequently used when taking inventory and recording consumption.


• May be required to work nights, weekends, and/or holidays.

This role pays $17.75 an hour.

WORK AREA:

Guest rooms, corridors, service elevators and storerooms

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.


• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.


• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.


• If you require reasonable accommodation during the application process, please click here.


• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.


• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.


• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.