Restaurant Supervisor - InterContinental Suites Hotel Cleveland

InterContinental Hotels Group; Cleveland (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

InterContinental Hotels Group is hiring for a restaurant/service supervisor role. You will train and schedule team members, monitor performance, and respond to guest requests to ensure total guest satisfaction.

The position involves greeting guests, serving food and beverages, and maintaining cleanliness and quality. Flexibility for nights, weekends, and holidays is required, with a focus on teamwork and service excellence.

Qualifications

• High school diploma or equivalent with 1 year of food service experience.
• Some college or supervisory experience preferred.
• Ability to carry or lift items weighing up to 50 pounds.
• Move about the outlet and handle food objects.
• Bend, stoop, kneel.
• Strong communication and documentation skills.

Responsibilities

• Train and schedule employees to ensure proper coverage.
• Monitor performance and recommend corrective action.
• Greet guests, serve food and beverages, and take reservations when applicable.
• Inspect restaurant daily for quality and presentation and cleanliness.
• Conduct pre-shift meetings and inform staff of daily events.
• Review daily specials and ensure side work duties are completed.
• Respond promptly to guest requests and resolve issues according to guidelines.

Skills

Customer service

Teamwork

Communication skills

Reading and writing

Mathematical skills

Training

Organization

Education

High school diploma

Some college

Supervisory experience preferred

Job description

Train and schedule employees to ensure proper coverage. Monitor performance and recommend
corrective action. Alert management of potentially serious issues. Promote teamwork and quality service through daily communication and coordination with other departments. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. Conduct pre-shift meetings to inform staff of daily events. Review daily specials. Ensure side work duties are complete and tables are set before, during and after operating hours.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.