Restaurant Supervisor | Hops & Hens/Pegasus Pizza

Omni Hotels & Resorts; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Restaurant Supervisor for their innovative dining concept. This role involves training and supervising staff, ensuring exceptional service, and maintaining high standards in food and beverage management. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership, attention to detail, and a passion for service. Join a company that values respect, gratitude, and empowerment, and make a significant impact on the guest experience at this premier hotel in Dallas.

Qualifications

• 1+ years of experience in food and beverage supervision or management.
• Strong attention to detail and excellent customer service skills.

Responsibilities

• Manage assigned shifts and supervise department staff.
• Ensure prompt and courteous service while adhering to standards.
• Conduct training and address guest comments for satisfaction.

Skills

Food and Beverage Management

Customer Service

Microsoft Excel

Attention to Detail

Education

High School Diploma

TABC Certification

Food Handler Certification

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Join to apply for the Restaurant Supervisor | Hops & Hens/Pegasus Pizza role at Omni Hotels & Resorts

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Location

Dallas Hotel

The Omni Dallas Hotel, situated in the heart of downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment, and more! The hotel is built to meet U.S. Green Building Council LEED Gold Certification standards, emphasizing environmental awareness and conservation.

About the Hotel

The associates enjoy a dynamic work environment, comprehensive training, mentoring, and pride in working for a company known for exceptional service. We foster a culture of respect, gratitude, and empowerment. If you are friendly, motivated, and passionate about service, consider joining us.

Job Description

We are seeking an enthusiastic, creative, and ambitious Restaurant Supervisor for our new Hops & Hens concept. Responsibilities include training and supervising staff, ensuring prompt and courteous service, and adhering to Omni Food and Beverage standards and policies.

Responsibilities

1. Manage assigned shift and assist in overall department management.
2. Supervise department staff as outlined in the manager’s job description.
3. Complete environmental checklists for the dining area.
4. Monitor liquor pars and order supplies daily.
5. Conduct pre-meal staff meetings.
6. Implement training procedures and follow-up.
7. Address guest comments and complaints to ensure satisfaction.
8. Engage with guests and gather feedback.
9. Maintain presence on the floor during peak hours.
10. Observe, teach, and correct staff service techniques.
11. Review food preparation and beverage presentation.
12. Maintain the condition of dining areas, lobby lounge, mini bar, and room service.
13. Assist in scheduling, payroll, and forecasting tasks.
14. Participate in interviewing new staff when needed.
15. Prepare and follow up on maintenance requests.
16. Monitor food and liquor requisitions and waste.
17. Check bar controls, glass usage, and bottle inventory daily.

Qualifications

1. Minimum 1 year of experience in Food and Beverage supervision or management preferred.
2. Ability to manage deadlines effectively.
3. Understanding of food and beverage financials, including cost and par controls, is preferred.
4. Proficiency in Microsoft Word, Excel, and PowerPoint.
5. Strong attention to detail and excellent customer service skills.
6. Flexible schedule including weekends and holidays.
7. Knowledge of liquor liability laws and adherence to them.
8. Familiarity with emergency procedures and safety measures.
9. Must be TABC and Food Handler Certified.

Additional Information

Omni Hotels & Resorts is an equal opportunity employer. For assistance with the application process, contact [e-mail].

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality