Restaurant Supervisor - Hops & Hens/Pegasus Pizza

Omni Dallas Hotel; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an enthusiastic Restaurant Supervisor to join a dynamic team in a vibrant downtown setting. This role involves overseeing staff training, ensuring exceptional service standards, and managing daily operations in a fast-paced restaurant environment. Ideal candidates will have a passion for customer service, strong attention to detail, and the ability to manage a flexible schedule. Join a workplace that values respect, gratitude, and empowerment, and be part of a culture dedicated to excellence in service and hospitality.

Qualifications

• 1+ year of experience in Food and Beverage supervision or management preferred.
• Strong customer service skills and attention to detail are essential.

Responsibilities

• Supervise restaurant staff and ensure compliance with service standards.
• Handle guest complaints and maintain guest satisfaction.
• Assist in scheduling and payroll management.

Skills

Customer Service Skills

Attention to Detail

Time Management

Education

High School Diploma

TABC and Food Handler Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Location

Dallas Hotel

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

We’re looking for an enthusiastic, creative, and ambitious Restaurant Supervisor to join one of our newest concepts, Hops & Hens. This position is responsible for ensuring proper training and supervision of all personnel. The restaurant supervisor is to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

• Responsible for assigned shift, assisting in overall management.
• Assist in overall supervision of the department as outlined in manager’s job description.
• Complete environmental checklist for dining room.
• Spot check liquor pars and order daily supplies.
• Hold pre-meal meetings.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours.
• Observe, teach and correct staff’s service.
• Examine food preparation and beverage presentation.
• Maintain condition of dining room, lobby lounge, morsels, mini bar and room service.
• Assist manager in scheduling, completing weekly payroll, and forecasting both weekly and monthly.
• Participate in interviewing new employees as needed.
• Prepare maintenance request and follow-up.
• Monitor food and liquor requisitions and food waste.
• Check bar controls, shot glass use, red lining, and bottles totally empty daily.

Qualifications

• 1 year of experience in Food and Beverage Supervision or Management role preferred.
• Must have the ability to manage deadlines.
• Understanding of Food and Beverage financials including cost and par controls is preferred.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be able to work a flexible schedule including weekends and holidays.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and work to prevent accidents.
• Must be TABC and Food Handler Certified.