Restaurant Supervisor | Full-Time | Ensemble Arts

Spectra; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in live events is seeking a dedicated Restaurant Supervisor to lead a dynamic team at a prestigious venue. This role offers the chance to enhance guest experiences through exceptional service and team management. You'll oversee daily operations, ensuring compliance with service standards while fostering a positive work environment. With a focus on quality and efficiency, you'll play a key role in delivering memorable dining experiences. If you're passionate about hospitality and thrive in fast-paced settings, this opportunity is perfect for you to make a significant impact in the vibrant world of live entertainment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) Matching

Paid Time Off

Qualifications

• 3+ years of supervisory experience in a fast-paced restaurant.
• Valid Health Food Handler Card and RAMP Certification required.

Responsibilities

• Supervise team members and ensure high-quality guest service.
• Coordinate shift coverage and maintain a clean work area.
• Provide ongoing coaching and mentoring to the team.

Skills

Customer Service

Team Leadership

Cash Handling

Communication Skills

Problem Solving

Knowledge of Wine and Spirits

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Restaurant Supervisor is responsible for supervising both Cafe baristas and Lounge servers, ensuring the team meets and exceeds guests’ expectations.

This role pays an hourly rate of $25.00-$30.00.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

About the Venue

Curtain Call is located within the iconic Kimmel Center for the Performing Arts. This new venture will introduce RHC's signature style of sophisticated yet approachable dining to a new and dynamic market. The Kimmel Center, known for its world-class acoustics and its role as a cultural hub, will serve as a perfect backdrop for Curtain Call, offering both residents and visitors a Cafe experience by day and lounge experience by night.

Responsibilities

• Supervises shift coverage and coordinates breaks for team members
• Ensures team members maintain knowledge of the menu and any specials being offered
• Provides updates of any changes to the menu
• Supervises the team in maintaining a clean and presentable work area
• Ensures the venues are stocked and prepared for service at all times
• Complies and ensures compliance with liquor laws regarding alcohol service where applicable
• Complies with all departmental food and franchise contractual agreements
• Conducts end-of-shift reports for cashiers on shift
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary
• Provides ongoing supervision and mentoring to team members.
• Monitors product quality and ensures a high level of guest service
• Coordinates the on-going coaching and mentoring of the team as directed by department management
• Must maintain excellent attendance and be available to work events and varied schedules per business needs
• Able to manage and work under pressure
• Firm understanding of Wine and Spirits
• Impeccable appearance and grooming
• Outstanding customer service
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive enthusiastic, and cooperative work environment
• Ability to communicate, read, and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Communicates in a positive, respectful manner to both internal and external guests

Qualifications

• High school diploma or GED
• Experience working in a performing arts center or cultural institution a plus but not required
• 3+ years of supervisory experience as a supervisor/manager in a fast-paced, high-volume, elevated restaurant
• Experience interfacing with donors, Board members, and other key stakeholders
• Valid Health Food Handler Card and RAMP Certification

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.