Restaurant Supervisor | Part-Time | Ensemble Arts

Oak View Group; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a Restaurant Supervisor to lead a dynamic team in a vibrant hospitality environment. This role involves ensuring exceptional service, managing shift operations, and mentoring staff to uphold the highest standards of guest experience. The ideal candidate will have extensive supervisory experience in a fast-paced setting, a passion for customer service, and a firm understanding of food and beverage operations. Join a forward-thinking company that values diversity and inclusivity, and be part of a team that is dedicated to making a positive impact in the live event industry.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• 5+ years of supervisory experience in a fast-paced restaurant.
• Valid Health Food Handler Card and RAMP Certification required.

Responsibilities

• Supervises team members and ensures excellent guest service.
• Coordinates shift coverage and maintains a clean work area.
• Trains and mentors team members on service standards.

Skills

Customer Service

Team Management

Cash Handling

Basic Math Skills

Communication Skills

Knowledge of Wine and Spirits

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Restaurant Supervisor is responsible for supervising both Cafe baristas and Lounge servers, ensuring the team meets and exceeds guests’ expectations. This role pays an hourly rate of $25.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

Responsibilities

• Supervises shift coverage and coordinates breaks for team members
• Ensures team members maintain knowledge of the menu and any specials being offered
• Provides updates of any changes to the menu
• Supervises the team in maintaining a clean and presentable work area
• Ensures the venues are stocked and prepared for service at all times
• Complies and ensures compliance with liquor laws regarding alcohol service where applicable
• Complies with all departmental food and franchise contractual agreements
• Conducts end-of-shift reports for cashiers on shift
• Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary
• Provides ongoing supervision and mentoring to team members
• Monitors product quality and ensures a high level of guest service
• Coordinates the on-going coaching and mentoring of the team as directed by department management
• Must maintain excellent attendance and be available to work events and varied schedules per business needs
• Able to manage and work under pressure
• Firm understanding of Wine and Spirits
• Impeccable appearance and grooming
• Outstanding customer service
• Ability to handle cash accurately and responsibly
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory
• Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive enthusiastic, and cooperative work environment
• Ability to communicate, read, and write in English
• Ability to work well in a team-oriented, fast-paced, event-driven environment
• Communicates in a positive, respectful manner to both internal and external guests

Qualifications

• High school diploma or GED
• Experience working in a performing arts center or cultural institution a plus but not required
• 5+ years of supervisory experience as a supervisor/manager in a fast-paced, high-volume, elevated restaurant
• Experience interfacing with donors, Board members, and other key stakeholders
• Valid Health Food Handler Card and RAMP Certification

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.