Restaurant Supervisor - Full Time

XANTERRA TRAVEL COLLECTION; Chicago (IL); On-site; Full time

Job summary

Join Xanterra Travel Collection as a Restaurant Supervisor at the Grand Canyon Railway & Hotel, where you lead a dynamic Food and Beverage team. This position involves coordinating staffing, ensuring exceptional guest experiences, and maintaining operational efficiency. The role promises a fast-paced environment with ample growth opportunities.

Benefits

Free gym and pool access

Free train tickets

Exclusive retail and dining discounts

The adventure of a lifetime

Qualifications

• Must be at least 18 years old.
• Previous food service experience of at least 6 months required.
• Knowledge of local food sanitation programs.

Responsibilities

• Coordinate staffing and business levels for guest service.
• Conduct daily service briefings before shifts.
• Ensure compliance with company policies and procedures.

Skills

Knowledge of food and beverage service

Leadership

Customer service

Manual dexterity

Tools

Word

Excel

Job description

Overview

We’re excited to hire and welcome team members to our national park locations! Xanterra Travel Collection is a private company that provides concession services within national parks. All services operated by Xanterra, including lodging, dining, retail, and tour operations, are currently open and continue to operate as planned for the 2025 summer season. Any potential government layoffs within the National Park Service donot impact our positions or job offers.

Join our Food and Beverage team at the Grand Canyon Railway and Hotel!

Why Food and Beverage?

Ready to take the lead and make every guest experience unforgettable? Join our vibrant Food & Beverage team as our Restaurant Supervisor for the Grand Canyon Railway & Hotel! Lead a friendly, dynamic team, create memorable moments for guests, and be the face of our incredible dining experience. If you're a natural leader with a passion for hospitality and a knack for making people smile, we want YOU!

Job Summary:

This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service. This position will primarily be active floor supervision with some administrative duties.

The Details:
Position Type: Full time

Wage: $20.05 an Hour

Life at the Grand Canyon Railway:

• No employee housing available
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Effective enforcement of all Xanterra and GCR F&B standards, policies and procedures.
• Support F&B Corporate Xanterra University, TIPS & ServSafe & Railway Training programs.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
• Support all FOH activities in Fred Harvey Restaurant and Spenser’s Pub
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs within budget.
• Ensure staff members are in a presentable and complete uniform.
• Support participation in updating Attendance Record Sheets for all employees.
• Ensure Dining Room facilities are maintained and clean.
• Report all maintenance requests in a timely manner to the maintenance staff and notify other managers.
• Ensure all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Unit Manager, Service
• Managers, F & B Director or Hotel Operations Director.
• Conduct Service Briefings daily before shifts.
• Check to ensure all indoor and outdoor signage is correct and clean.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager in a timely manner.
• Knows proper evacuation procedures and execute in an efficient, timely manner.
• Other duties assigned.

Qualifications

• Must be at least 18 years of age or older.
• Knowledge of food and beverage service usually acquired through at least 6 months previous experience in food service.
• Previous front of the house leadership experience.
• Knowledge of local food sanitation programs.
• Some knowledge of Word & Excel software

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

Xanterra Parks & Resorts Grand Canyon Railway (GCR) "We are an Equal Opportunity Employer, Female/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity."