Host

The Friendly Toast; Portsmouth, Northern (NH, KY); Hybrid; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Sick time

PTO after 1 year

Holiday pay

Health and dental benefits

Other supplementary benefits

401k with employer match

Flexible Schedule

Employee meals and discounts

Referral program

Job summary

The Friendly Toast in Portsmouth, NH is seeking a friendly and enthusiastic Ambassador (host) to join our team. As a Toast ambassador, you will be the first point of contact for our guests and responsible for creating a welcoming and pleasant atmosphere for our customers.

You will guide guests to seating, present menus, and explain specials to ensure a memorable dining experience. We value a positive attitude, strong communication, and reliability.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong attention to detail and ability to problem-solve on the fly.
• Flexibility to work weekends and holidays as needed.
• A passion for food and willingness to learn about our menu offerings.
• Reliable and punctual.

Responsibilities

• Greets and seats guests, presents menus to guests, informs them of specials.
• Ensure guests are satisfied and strive to exceed expectations.
• Take names on a waiting list.
• Manage the floor plan board.
• Monitor tables and track cleanliness and occupancy.
• Provide accurate wait times when tables are not immediately available.
• Stock and organize menus at host area.
• Answer phones and menu/restaurant questions.
• Engage with guests as they depart to ensure a positive dining experience.
• May fill to-go orders when applicable.
• Maintain restrooms during shift.
• Other duties as directed.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Attention to detail

Problem-solving

Flexibility for weekends/holidays

Food enthusiasm

Reliability and punctuality

Job description

Description

The Friendly Toast is a unique “all day brunch and bar” restaurant with an eclectic, scratch-made menu. While we may have a passion for mimosas and tots, we prioritize people and community over all else. We pride ourselves on our safe and healthy workplace and our "come as you are" mentality.

The Friendly Toast is seeking a friendly and enthusiastic Ambassador (host) to join our team. As a Toast ambassador, you will be the first point of contact for our guests and responsible for creating a welcoming and pleasant atmosphere for our customers.

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong attention to detail and ability to problem-solve on the fly
• Flexibility to work weekends and holidays as needed
• A passion for food and willingness to learn about our menu offerings
• Reliable and punctual

Toast Perks

• 40 hours of sick time each year
• Paid Time Off after 1 year of full-time employment
• Time and a half on designated holidays
• Health and dental benefits for full-time team members
• Other supplementary benefits available
• 401k plan options with Employer Match
• Flexible Schedule
• Employee Discounts and Meals
• Referral Program

Major Responsibilities:

• Greets and seats guests, presents menus to guests, informs them of specials.
• All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed our guests’ expectations.
• Take names on a waiting list.
• Run the floor plan board.
• Observes tables and keep track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests in and as they leave the restaurant to ensure positive dining experience.
• May be required to fill to go orders, if applicable.
• Maintain restrooms throughout shift.
• Other duties as directed.

Working Conditions

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operating phones, computers/iPads, printers, and other office equipment.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.