Restaurant Supervisor, Emeril’s Kitchen (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 42,000 - 63,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Restaurant Supervisor for Emeril's Kitchen to oversee daily restaurant operations and lead the service team in delivering a memorable fine dining guest experience. You will ensure high standards, manage scheduling, and train staff to provide consistent, top‑quality service.

The role emphasizes staff development, guest satisfaction, and maintaining a collaborative, professional environment within Caesars’ hospitality framework.

Qualifications

• High school diploma or GED required.
• Ability to work independently
• Ability to respond calmly and make rational decisions when required
• Good oral and written communication skills
• 1 - 2 years food and beverage supervisory experience
• Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills.
• Demonstrated ability in maintaining consistent, high quality guest service skills.
• Good understanding of how his/her job responsibilities relate to other areas of operation.
• Willingness to work any shift, any day, when necessary.

Responsibilities

• Responsible for the service operations of the Restaurant
• Able to build a team that creates a memorable fine dining experience for each guest every time
• Ensuring consistent, high quality service standards are maintained in areas of responsibility.
• Implementing training programs that ensure high quality service
• Providing adequate training and tools for employees
• Ensuring all areas are kept clean and in proper condition
• Scheduling of employees to ensure the highest possible level of service
• Supervising the front of the house employees in respective food outlets
• Maintaining proper employee/employer relations
• Reports department activity regularly. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same

Skills

Independent work

Calm under pressure

Oral and written communication

Interpersonal skills

Leadership

Team building

Problem solving

Guest service

Cross-functional understanding

Willingness to work shifts

Supervisory experience

Education

High school diploma or GED

Job description

Job Description

The Restaurant Supervisor at Emeril's Kitchen creates the extraordinary for our guests and team members with direct oversight of the restaurant operations.

Responsibilities

• Responsible for the service operations of the Restaurant
• Able to build a team that creates a memorable fine dining experience for each guest every time
• Ensuring consistent, high quality service standards are maintained in areas of responsibility.
• Implementing training programs that ensure high quality service
• Providing adequate training and tools for employees
• Ensuring all areas are kept clean and in proper condition
• Scheduling of employees to ensure the highest possible level of service
• Supervising the front of the house employees in respective food outlets
• Maintaining proper employee/employer relations
• Reports department activity regularly. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same

Qualifications

• High school diploma or GED required.
• Ability to work independently
• Ability to respond calmly and make rational decisions when required
• Good oral and written communication skills
• 1 - 2 years food and beverage supervisory experience
• Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills.
• Demonstrated ability in maintaining consistent, high quality guest service skills.
• Good understanding of how his/her job responsibilities relate to other areas of operation.
• Willingness to work any shift, any day, when necessary.

Additional Requirements

• Physical mobile with reasonable accommodations.
• Lift and carry upwards of 50 lbs
• Bend, jump, twist, crouch, grip and carry heavy loads
• Run on level surfaces, as well as up and down stairs
• Respond to visual and aural cues
• Operate in mentally and physically stressful situations.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.