Restaurant Supervisor-Emerald

Turning Stone Enterprises, LLC; Town of Verona (NY); On-site; USD 44,000 - 53,000; Full time

Job summary

Turning Stone Enterprises is seeking a Restaurant Supervisor to enhance guest experience and lead a dynamic team. This role is vital for maintaining operational efficiency and delivering outstanding service. With opportunities for growth and comprehensive benefits, it's an excellent chance to advance your hospitality career in a leading resort environment.

Benefits

Paid weekly

Paid time off

Tuition assistance

Career-building professional development

Quality healthcare and dental benefits

Qualifications

• Previous supervisory and F&B experience required.
• Above average verbal and written communication skills required.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Supervises staff to maintain service levels.
• Ensures efficiency by communicating across work areas.
• Monitors inventory of all F&B supplies and orders as needed.

Skills

Communication

Guest Service

Organizational Skills

Education

High School Diploma or Equivalency

College degree or equivalent preferred

Tools

Microsoft Office

Job description

Job Requirements

Starting Salary Range: $44,000 to 53,000 yearly (non-exempt)

Swing/Sunrise Shift

As a Restaurant Supervisor, you’ll play a pivotal role in ensuring smooth daily operations and delighting our guests. You’ll lead and inspire a dynamic team, maintain high service standards, and ensure the restaurant runs like a well-tuned machine. From overseeing staff schedules to handling guest feedback, your leadership will set the tone for an inviting, efficient, and memorable atmosphere.Join us and bring your energy, expertise, and attention to detail to a fast-paced environment where every day offers new opportunities to shine.

What does a Restaurant Supervisor do?

• Supervises staff and maintains services levels. Consistently demonstrates outstanding guest service skills and always identifies repeat guests. Ensures staff is friendly and welcoming at all times.
• Maintains knowledge of F&B Operation’s internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls.
• Demonstrates outstanding guest service skills and always identifies repeat guests.
• Maintains professional rapport and confidentiality in communicating with other departments as required by procedure (i.e. IT, Gaming Commission, Security, Surveillance, Games, Nation Police, Payroll, HR and Marketing).
• Takes responsibility for ensuring that employees are trained/developed in F&B Operations and monitors business flow to develop efficient training, break and shift schedules.
• Is always available to assist F&B employees at designated outlet locations as needed.
• Regularly monitors the inventory of all F&B supplies and orders supplies as needed.
• Assists with Room Service as necessary.
• Remains current on daily and weekly bus schedules, tracks banquet event orders that may affect business.
• Understands and maintains the highest quality of food and service levels.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18-hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Restaurant Supervisor, you'll need:

• High School Diploma or Equivalency required. College degree or some level of secondary education preferred.
• Previous supervisory and F&B experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must be able to stand/walk for long periods of time and occasionally lift up to 100 lbs.

What we value:

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in theirwork.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!