Restaurant Supervisor - City Cruises - New York

Hornblower Group; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Hornblower Group is seeking a Part-Time Restaurant Supervisor in New York City to oversee dining operations, manage staff training, execute guest service excellence, and ensure compliance with health standards. Ideal candidates will have supervisory experience, relevant certifications, and a passion for delivering top-tier customer experiences.

Qualifications

• Minimum of two (2) years guest service experience.
• Supervisory experience required.
• TIPS Certification and ServSafe Certification required.

Responsibilities

• Assist in managing the front-of-house staff and ensure adherence to service procedures.
• Resolve guest service issues by utilizing strong guest service skills.
• Ensure adherence to health department sanitation codes.

Skills

Guest service skills

Staff management

Communication

Education

High school diploma or equivalent

Associates Degree

Job description

Restaurant Supervisor - City Cruises - New York

Join to apply for the Restaurant Supervisor - City Cruises - New York role at Hornblower Group

Restaurant Supervisor - City Cruises - New York

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Join to apply for the Restaurant Supervisor - City Cruises - New York role at Hornblower Group

Salary Range $22/hr

City Experiences is seeking a Part-Time Restaurant Supervisor for our City Cruises operation in New York City.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

INSERT SHORT DESCRIPTION HERE

Essential Duties & Responsibilities

• Cruise Execution
• Assist in managing the front-of-the-house staff, including recruitment, training,
  
  
  

coaching/discipline, and retention of assigned vessel

• Provide assistance to restaurant managers changing shifts and ensures adherence to procedures
  
  
  

detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence

to cruise scripts, supervision of front-line staff, proper execution of food & beverage service and

entertainment

• Assist in gathering pertinent cruise event details from the other departments to ensure special
  
  
  

guest requests are fulfilled thereby ensuring complete guest satisfaction

• Participate in conducting pre-cruise meetings and communicates to front-line staff all necessary
  
  
  

information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.)

• Ensure that staff and guests adhere to all safety standards and procedures.
• Ensure that staff is trained and consistently follows and adheres to proper alcohol service
  
  
  

guidelines thereby ensuring the safety of each guest

• Ensure that all staff consistently follows and adheres to all health department sanitation codes
  
  
  

and requirements thereby

maintaining the Company’s strict standards of sanitation

• Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in
  
  
  

keeping with company objective of guest retention

• Observe and recommend line-staff that require further training and development to ensure proper
  
  
  

and effective service

• Recommend approved programs that improve the level of service and product quality
• Staff Management
• Assist in recruiting all front-line staff when necessary to fill vacant positions
• Partake in delivering training to all new front-line staff
• Assist with scheduling front-line staff according to staffing matrix
• Adhere to Company’s performance management guidelines for all discipline and termination
  
  
  

situations

• Develop positive working relationships with city department heads and peers
• Develop strong teamwork within the staff
• Help develop and execute employee incentive programs
• Administration
• Adhere to established cash control procedures and ensures standards are maintained when
  
  
  

applicable

• Monitor costs and maintain cost control for assigned areas of responsibility, i.e. bar costs,
  
  
  

concessions, etc.

• Administer payroll system including scheduling, checking, transmitting and processing
• Plan, negotiate and execute collateral duties as assigned by Senior Restaurant Manager: bar,
  
  
  

laundry/linen, gift shop, uniforms, galley, entertainment, and SRT Program and Training; scheduling

for servers, server assistants, bartenders and cruise directors

• Schedule front-line staff work periods to achieve maximum payroll efficiency
• Ensure that all states and local health and alcohol control requirements are met onboard and that
  
  
  

all employees are familiar with these requirements

• Attend all scheduled meetings
• Operate all restaurant systems (PC, restaurant cost analysis software, cash registers)
• Additional job duties as assigned
  
  
  

Requirements & Qualifications

• High school diploma or equivalent required
• Associates Degree preferred
• Minimum of two (2) years guest service experience
• Supervisory experience required
• Responsible alcohol service requirements—TIPS Certification required
• Health department sanitations codes & requirements—ServSafe Certification required
• Energetic and enthusiastic personality essential
• Basic computer skills are required
• Will work for extended periods without sitting
• Required to lift furniture and other heavy items such as dishes up and down stairs
• Will be required to be available for work on all major holidays
  
  
  

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Travel Arrangements

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