Restaurant Supervisor - City Cruises - New York

Davita Inc.; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team as a Part-Time Restaurant Supervisor in New York City, overseeing restaurant operations on water. You will ensure exceptional guest experiences, manage staff efficiently, and train new recruits while maintaining compliance with safety and sanitation standards. Ideal for individuals with a background in guest service and a passion for creating memorable experiences.

Qualifications

• At least 2 years of guest service experience and supervisory experience.
• Responsible alcohol service (TIPS) and ServSafe certifications required.
• Energetic, enthusiastic personality.

Responsibilities

• Assist in managing front-of-the-house staff including recruitment and training.
• Support restaurant managers in shift changes and ensure safety standards.
• Handle guest service issues to promote guest retention.

Skills

Teamwork

Communication

Problem Solving

Adaptability

Customer Service

Education

High school diploma or equivalent

Associate degree preferred

Tools

Basic computer skills

Job description

Salary Range: $22/hr

City Experiences is seeking a Part-Time Restaurant Supervisor for our City Cruises operation in New York City.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

Join our team to oversee restaurant operations on water, ensuring exceptional guest experiences and smooth cruise execution.

Essential Duties & Responsibilities:

1. Cruise Execution:
   • Assist in managing front-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
   • Support restaurant managers in shift changes, ensuring adherence to procedures and safety standards.
   • Coordinate with other departments for guest requests and special event details.
   • Conduct pre-cruise meetings and communicate essential information to staff.
   • Ensure safety, sanitation, and responsible alcohol service standards are maintained.
   • Handle guest service issues diplomatically to promote guest retention.
   • Identify staff training needs and recommend service improvement programs.
2. Staff Management:
   • Assist in recruiting, training, and scheduling front-line staff.
   • Follow performance management guidelines for discipline and termination.
   • Foster positive relationships and teamwork among staff.
   • Develop and implement employee incentive programs.
3. Administration:
   • Maintain cash control procedures and monitor costs.
   • Manage payroll scheduling and processing.
   • Oversee collateral duties such as bar, laundry, gift shop, and entertainment scheduling.
   • Ensure compliance with health and alcohol regulations.
   • Attend scheduled meetings and operate restaurant systems.
4. Other duties as assigned.

Requirements & Qualifications:

• High school diploma or equivalent; associate degree preferred.
• At least 2 years of guest service experience and supervisory experience.
• Responsible alcohol service (TIPS) and ServSafe certifications required.
• Energetic, enthusiastic personality.
• Basic computer skills.
• Ability to work extended periods, lift heavy items, and be available on all major holidays.

About Us:

City Experiences offers memorable land and water experiences, with a portfolio of over 25 brands serving over 30 million guests annually. We value communication, creativity, and teamwork.

Our RESPECT Service System reflects our commitment to a positive company culture and service excellence.

We are an Equal Opportunity Employer, committed to diversity and inclusion, and participate in the E-Verify program where applicable.