Restaurant Supervisor - City Cruises - New York

City Experiences; New York (NY); On-site; Part time

Job summary

City Experiences is looking for a part-time Restaurant Supervisor for their City Cruises operation in New York. The role involves managing staff, ensuring excellent guest service, and adhering to strict health and safety standards. Ideal candidates will have previous supervisory experience, a positive attitude, and a commitment to high service quality.

Qualifications

• At least 2 years of guest service experience and supervisory experience.
• Responsible alcohol service (TIPS) certification and ServSafe certification required.
• Energetic, enthusiastic personality.

Responsibilities

• Assist in managing front-of-the-house staff and ensure adherence to procedures.
• Conduct pre-cruise meetings and ensure staff compliance with safety standards.
• Resolve guest service issues diplomatically.

Skills

Guest Service

Supervisory Skills

Communication

Teamwork

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

Restaurant Supervisor - City Cruises - New York

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Restaurant Supervisor - City Cruises - New York

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Salary Range: $22/hr

City Experiences is seeking a Part-Time Restaurant Supervisor for our City Cruises operation in New York City.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

Insert short description here.

Essential Duties & Responsibilities

• Cruise Execution: Assist in managing the front-of-the-house staff, including recruitment, training, coaching/discipline, and retention of assigned vessel staff.
• Provide assistance to restaurant managers during shift changes and ensure adherence to procedures detailed in the Product Management Guide, including pre-cruise preparation, supervision of staff, food & beverage service, and entertainment.
• Gather cruise event details from other departments to fulfill guest requests and ensure satisfaction.
• Conduct pre-cruise meetings and communicate necessary information to staff.
• Ensure staff and guests adhere to safety standards and procedures.
• Train staff in proper alcohol service guidelines to ensure guest safety.
• Maintain sanitation standards according to health department codes.
• Resolve guest service issues diplomatically to promote guest retention.
• Observe staff for further training needs and recommend improvements.
• Develop and recommend service and product quality programs.

Staff Management

• Assist in recruiting, training, scheduling, and managing front-line staff.
• Adhere to performance management guidelines for discipline and termination.
• Build positive relationships with city department heads and develop teamwork.
• Implement employee incentive programs.

Administration

• Follow cash control procedures and monitor costs.
• Administer payroll, schedule staff, and manage collateral duties.
• Ensure compliance with health and alcohol regulations onboard.
• Attend scheduled meetings and operate restaurant systems.
• Perform additional duties as assigned.

Requirements & Qualifications

• High school diploma or equivalent required; Associate’s degree preferred.
• At least 2 years of guest service experience and supervisory experience.
• Responsible alcohol service (TIPS) and ServSafe certifications required.
• Energetic, enthusiastic personality.
• Basic computer skills.
• Ability to work extended periods, lift heavy items, and be available on holidays.

About Us

City Experiences offers memorable land and water experiences, with over 25 brands serving 30 million guests annually. We foster a culture of communication, creativity, and cooperation, guided by our RESPECT Service System. We are an Equal Opportunity Employer and encourage applicants with past records to apply.