Restaurant Supervisor - 2nd shift

TPG Hotels & Resorts; Lexington, Northern (KY, KY); On-site; USD 35,000 - 48,000; Full time

Job summary

TPG Hotels & Resorts is seeking a Restaurant Supervisor to lead daily operations in the hotel dining venue. This role ensures staff are well-trained, motivated, and aligned with service standards to drive guest satisfaction.

You will monitor food and beverage handling, safety, and sanitation, coach associates, and respond to guest requests while upholding internal controls and policies. The position requires reliability and professional presence.

Qualifications

• Experience supervising restaurant staff.
• Knowledge of safety and sanitation standards.
• Ability to train and coach staff.

Responsibilities

• Supervise the restaurant staff and ensure training and coaching as needed.
• Monitor and ensure consistent safe and sanitary food and beverage handling and serving.
• Perform and supervise preparation of guest checks and processing of payments in line with policies.
• Ensure maintenance issues are reported to Engineering promptly.
• Order supplies and maintain inventory as assigned.
• Respond to guest requests and concerns to guarantee guest satisfaction.
• Train staff to maximize productivity and minimize waste.
• Attend department meetings as scheduled.
• Maintain professional and positive communication with guests and associates.
• Document incidents and report to management with corrective measures.
• Comply with policies and procedures and perform shift reports when required.
• Participate in special projects and committees as requested.

Job description

• Supervise the restaurant staff. Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations. Evaluate the staff’s job performance and coach and counsel as necessary. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire, food and beverage handling and blood-borne pathogen. Ensure staff compliance with internal controls, policies, procedures, standards and regulations. Insist on a work environment that is free from harassment.
• Perform and supervise the staff’s compliance with consistent safe and sanitary food and beverage handling and serving. Monitor and control maintenance/sanitation of the restaurant and equipment. Supervise adherence to all safety protocols.
• Perform and supervise preparation of guest checks and collection of payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Order supplies and maintain accurate inventory as assigned.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Train restaurant employees to maximize productivity and minimize waste.
• On time and at work when scheduled, and in proper uniform if applicable.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Equal Opportunity Employer
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