Restaurant Supervisor

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking full-time Restaurant Supervisors to join their dynamic team in Wheeling, West Virginia. In this role, you will oversee daily operations, ensuring exceptional service for guests while leading and training staff. This position offers a chance to cultivate a positive dining experience and develop your leadership skills in a fast-paced environment. With a focus on personal and professional well-being, the company provides a comprehensive benefits package to support its team members. If you have a passion for hospitality and a knack for organization, this opportunity is perfect for you.

Benefits

Weekly pay

Employee assistance program

Training and development opportunities

Employee discounts

Flexible work schedules

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation days

Qualifications

• Experience in a restaurant setting with supervisory experience is beneficial.
• Excellent communication and guest service skills are essential.

Responsibilities

• Maintain a safe and clean environment for guests and staff.
• Assign duties to team members and assist in training.
• Investigate and resolve service complaints effectively.

Skills

Guest Service

Organizational Skills

Communication Skills

Supervisory Experience

Education

No college degree required

Job description

The opportunity

Delaware North Gaming is searching for full-time Restaurant Supervisors to join our team at Wheeling Island Casino in Wheeling, West Virginia. Ensuring the highest level of service to guests is our greatest priority. As a Restaurant Supervisor, you will lead hourly staff in the daily performance of their duties and effectively prioritize multiple tasks.

Pay

$18.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Maintain a safe and clean environment for guests and team members, ensuring the venue is adequately stocked with all products and supplies needed for service and all departmental and organizational policies and procedures are met
• Assign duties to team members on shift and perform some service tasks
• Assist managers in team member training and compliance
• Investigate and resolve service complaints, review procedures operational areas in need of attention, as well as assisting in the management of staffing levels in accordance with budgetary goals and business volume
• Greet guests positively, professionally and as an individual, and monitor guests’ and team member need within your assigned area

More about you

• Experience working in a restaurant; beneficial to have two years’ supervisory experience
• Self-motivated, superior organization and guest service abilities
• Excellent written and verbal communication skills with customer relation skills
• No college degree required

Physical requirements

• Must be able to carry up to 35 lbs
• Standing, walking, bending for the duration of the shift, occasionally pushing and pulling to move equipment, mops, and brooms

Shift details

Evening shift
Day shift
Holidays
Weekends
8 hour shift
10 hour shift
12 hour shift
Overtime as needed