Restaurant Supervisor

Hilton; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hilton Richmond Downtown is seeking a Restaurant Front-of-House Supervisor to oversee daily operations of the restaurant, bar, and banquet areas, ensuring service standards and guest satisfaction. You will train staff, manage scheduling, monitor dining during peak times, and ensure safety and sanitation compliance.

Ideal candidates have 1–2 years of F&B supervisory experience, strong leadership and communication, and familiarity with POS systems.

Qualifications

• High school diploma or equivalent required.
• Hospitality coursework or certifications preferred.
• 1–2 years of food and beverage experience; supervisory or lead experience preferred.
• Experience in restaurant, bar, or banquet operations is a plus.

Responsibilities

• Supervise and support daily operations of restaurant, bar, and banquet areas.
• Assist with training and onboarding new team members.
• Ensure service standards, cleanliness, and guest satisfaction targets are met.
• Monitor dining areas and service flow during peak periods.
• Assist with scheduling, breaks, and shift coverage as needed.
• Handle guest concerns promptly and professionally.
• Support inventory, ordering, and restocking processes.
• Ensure compliance with safety, sanitation, and alcohol service guidelines.

Skills

Leadership

Communication

Customer service

POS systems

Food safety

Multitasking

Organization

Team coordination

Scheduling

Education

High school diploma

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting roomsAmenities include: on-site restaurants (La Grotta, 1885 Café & Market), lobby bar (Gather & Hem), indoor pool, fitness center, EV charging, banquet & meeting support.Located in the heart of Virginia’s capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.Pay Range:$16.00-$24.00The Food & Beverage Supervisor assists in overseeing daily operations of restaurant, bar, and/or banquet areas. This role supports team members, ensures service standards are met, maintains cleanliness and organization, and contributes to delivering an exceptional guest experience.JOB DESCRIPTIONJob Title: Restaurant FOH SupervisorDepartment: Food & BeverageSupervision Exercised: Servers, Bartenders, Hosts, Bussers, Food RunnersSupervision Received: Food & Beverage Manager / Assistant F&B ManagerMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent required.Hospitality coursework or certifications preferred.ExperienceMinimum 1–2 years of food and beverage experience.Prior supervisory or lead experience preferred.Experience in restaurant, bar, or banquet operations a plus.Skills and KnowledgeStrong leadership and communication abilities.Excellent customer service and problem-solving skills.Working knowledge of POS systems and cash-handling procedures.Understanding of food safety, sanitation standards, and alcohol service regulations.Ability to multitask and work efficiently in a fast-paced environment.Strong organizational and team coordination skills.Ability to work a flexible schedule, including nights, weekends, and holidays.Job Duties and ResponsibilitiesSupervise and support daily operations of assigned F&B outlet(s).Assist with training and onboarding new team members.Ensure service standards, cleanliness, and guest satisfaction targets are met.Monitor dining areas, bar stations, and service flow during peak periods.Assist with scheduling, breaks, and shift coverage as needed.Handle guest concerns promptly and professionally.Support inventory, ordering, and restocking processes.Ensure compliance with safety, sanitation, and alcohol service guidelines.Assist with opening and closing procedures.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.