Guest Services Supervisor

Suites by Hilton West Sacramento; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Suites by Hilton West Sacramento in Richmond, VA is seeking a Guest Services Supervisor to oversee daily front desk operations, greet guests, and ensure a smooth check-in/check-out experience.

Ideal candidates have 1–2 years of front desk or supervisory experience, knowledge of hotel systems (OnQ, Opera), and strong leadership and communication skills with the ability to multitask under pressure. Flexibility to work varied shifts, including weekends and holidays, is required.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–2 years in hotel front desk or supervisory role preferred.
• Systems: Knowledge of hotel systems (OnQ, Opera) a plus.
• Supervision: Prior supervisory or team lead experience preferred.
• Skills: Strong leadership, communication, and problem-solving abilities.
• Flexibility: Availability to work weekends and holidays.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Communication

Guest service

Problem-solving

Multitasking

Under pressure

Microsoft Office

Cash handling

Front desk

Flexibility

Education

High school diploma

Tools

OnQ/Opera

Job description

250 rooms | 17,634 sq. ft. total event space across 13 meeting rooms

Amenities include:

• on-site restaurants (La Grotta, 1885 Café & Market)
• lobby bar (Gather & Hem)
• indoor pool
• fitness center
• EV charging
• banquet & meeting support.

Located in the heart of Virginia's capital in the historic Miller & Rhoads building, this hotel is just steps from the Richmond Convention Center and Virginia State Capitol. Blending historic charm with modern amenities, it provides an engaging downtown environment for hospitality professionals serving both business and leisure travelers.

Pay Range: $16.00-$24.00

Job Title : Guest Services Supervisor

Department: Front Office Supervision Exercised: Guest Services Agent Supervision Received: Assistant Guest Services Manager / Director of Rooms

MINIMUM REQUIREMENTS

Education

High school diploma or equivalent required.

Experience

• 1-2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera, or similar) a plus.
• Prior supervisory or team lead experience preferred.

Skills and Knowledge

• Strong leadership and communication skills.
• Excellent guest service and problem-solving abilities.
• Ability to multitask and remain professional under pressure.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Knowledge of cash handling and front desk procedures.
• Flexibility to work various shifts, including weekends and holidays.

JOB DUTIES

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements .