Restaurant Supervisor

Plazahotelelpaso; North Falmouth (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

Plazahotelelpaso in North Falmouth is seeking a Restaurant Supervisor responsible for ensuring exceptional service and satisfaction in restaurant operations. The role requires supervising staff, managing financial activities, and resolving customer complaints while adhering to sustainability standards.

Ideal candidates have food and beverage experience along with supervisory skills, ensuring all associates perform according to established standards. A high school diploma is preferred.

Qualifications

• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Responsibilities

• Supervise restaurant operations ensuring high service standards.
• Interview, train, and support associates.
• Perform cash handling and payroll tasks.
• Resolve customer complaints regarding service.
• Forecast staff and supply requirements.

Skills

Food and beverage experience

Supervisory experience

Knowledge of hotel PMS and Micros

Education

High School diploma

Job description

Opportunity: Restaurant Supervisor

Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Restaurant Manager – Food and Beverage Director

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Resolve customer complaints regarding food and beverage service.
• Forecast staff, equipment, and supply requirements based on menu.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure positive working relationship with vendors.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.