Restaurant Supervisor

The Westin Philadelphia; Philadelphia (Philadelphia County); On-site; USD 48,000 - 60,000; Full time

Job summary

The Westin Philadelphia is seeking a Restaurant Supervisor to oversee daily restaurant operations in line with brand and sustainability standards, ensuring guests receive high-quality service.

Key responsibilities include supervising associates, managing scheduling and payroll basics, handling customer concerns, and coordinating with vendors to maintain smooth service and guest satisfaction.

Qualifications

• High School diploma preferred.
• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards and HHM values.
• Perform financial activities such as cash handling, deposit preparation, and payroll.
• Resolve customer complaints regarding food and beverage service.
• Forecast staff, equipment, and supply requirements based on menu.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and follow MSDS and OSHA standards.
• Ensure positive working relationship with vendors.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Staff supervision

Customer service

Training

Scheduling

Education

High School diploma

Tools

Hotel PMS

Micros

Job description

Opportunity: Restaurant Supervisor

Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Restaurant Manager – Food and Beverage Director

Opportunity: Restaurant Supervisor

Supervise restaurant operations in accordance with brand/hotel guest service and sustainability standards, ensuring a high level of service and satisfaction.

Potential Career Path

Restaurant Manager – Food and Beverage Director

Essential Job Functions

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Perform various financial activities such as cash handling, deposit preparation, and payroll.
• Resolve customer complaints regarding food and beverage service.
• Forecast staff, equipment, and supply requirements based on menu.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure positive working relationship with vendors.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Position Requirements

• High School diploma preferred.
• Previous food and beverage experience required or equivalent training.
• Previous supervisory experience preferred.
• Knowledge of hotel PMS and Micros preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It