RESTAURANT SUPERVISOR

Expotel Hospitality; Metairie (LA); On-site; USD 35,000 - 55,000; Full time

Job summary

Expotel Hospitality is seeking a PM Restaurant Supervisor for The Sheraton Galleria in Metairie, Louisiana. The role oversees restaurant service, supports the manager with training and coaching, and helps manage labor costs and expenses. Experience in hotel service and supervisory duties is preferred.

The candidate should be ready for flexible hours and maintain high standards of personal appearance and service. This position emphasizes guest satisfaction and team leadership.

Qualifications

• High school diploma or equivalent and/or experience in a hotel or related field preferred.
• At least one year of progressive experience in a hotel or related field required.
• Previous supervisory responsibility preferred.

Responsibilities

• Oversee service in the Food and Beverage Outlets.
• Assist the manager with training, motivating, and coaching staff.
• Monitor expenses and control labor costs.
• Ensure tables are set to standards and menus are clean and presentable.
• Be capable of training all F&B outlet employees and lead pre-meal briefings.

Skills

Supervisory experience

Staff training

Motivating and coaching

Guest service orientation

Cost and labor control

Education

High school diploma or equivalent

Job description

The Sheraton Galleria, located at 4 Galleria Blvd, is now hiring for a PM Restaurant Supervisor.

The Restaurant Supervisor is responsible for overseeing the service in the Food and Beverage Outlets. He/she is also responsible for assisting the manager with training, motivating, and coaching the staff, and monitoring expenses and controlling labor costs.

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Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• At least one year of progressive experience in a hotel or a related field required.
• Previous supervisory responsibility preferred.

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Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure work areas are properly stocked and prepare requisitions as needed.
• Ensure work areas are neat and clean.
• Check that trays and tables are set to standards.
• Ensure quality control of all menus with regards to cleanliness and appearance.
• Assist in the outlets when necessary.
• Ensure that tables are cleared promptly.
• Ensure proper settlement of checks.
• Ensure orders are delivered on time.
• Ensure communication with oncoming shift.
• Handling guest complaints or special requests, communicate to management when necessary.
• Be capable of training and performing all duties required of all food and beverage outlet employees.
• Hold pre-meal meetings daily to monitor service and promote up selling.

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