ROOM ATTENDANT

Expotel Hospitality; Metairie (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

The Sheraton Galleria at 4 Galleria Blvd is seeking a Room Attendant to maintain clean, welcoming guestrooms and provide attentive service to guests. This role emphasizes friendly, service-oriented interactions and adherence to hotel standards.

Qualifications include a high school diploma or equivalent, with hotel experience preferred. You will work with Expotel Hospitality standards, keep a professional appearance, and assist with cart restocking and reporting maintenance as needed.

Qualifications

• Education: High school diploma or equivalent; hotel/related field experience preferred.
• Mental requirements include clear communication, quick decision making, ability to handle stressful situations, data literacy, and active listening.

Responsibilities

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in accordance with Expotel Hospitality Service standards and varying scheduling needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Expotel Hospitality Service standards and regulations to ensure safe and efficient hotel operations.
• Keep a warm, friendly demeanor at all times and be attentive, courteous to guests and staff.
• Thoroughly clean guestrooms according to standards; complete pre-cleaning tasks and restock supplies.
• Restock housekeeping carts and replenish chemical bottles; handle lost and found items per standards.
• Report missing items or maintenance issues to Housekeeping Supervisor/Manager; attend required meetings/training.

Skills

Communication

Clear conveyance

Problem solving

Stress management

Listening

Education

High school diploma or equivalent

Job description

The Sheraton Galleria, located at 4 Galleria Blvd, is now hiring for Room Attendants

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

QUALIFICATION STANDARDS

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Physical Requirements

• Flexible and long hours sometimes required.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

Mental Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must be able to work and understand financial information and data, and basic arithmetic functions.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

DUTIES & FUNCTIONS

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
• Restock housekeeping cleaning cart for next day’s use.
• Replenish chemical bottles.
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.

Marginal

• Attend meetings/training as required by management.
• Perform other duties as requested by management.