Security Dispatch Officer

EmergencyMD; Medford (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive health care benefits

401-K retirement with 4% company match

Generous time off policy

Job summary

EmergencyMD is seeking a dedicated Security Officer at Ko-Kwel Casino Resort, located in Medford, Oregon. This vital role involves promoting a safe environment for guests and team members, managing security dispatch operations, and ensuring adherence to casino policies.

The ideal candidate will possess effective communication skills, a strong sense of safety compliance, and prior experience in public safety or security settings. We offer a comprehensive health care benefit, competitive pay, and a supportive workplace culture.

Qualifications

• High School Diploma or GED required.
• Must be 21 years of age or older.
• Must have a current valid Oregon Driver's License.
• Strong written communication skills necessary.
• Previous experience in public safety or casino security preferred.

Responsibilities

• Promote a safe and secure environment for guests and employees.
• Report safety concerns to the Safety Committee.
• Provide escorts for large sums of money and chips.
• Facilitate appropriate responses to medical emergencies.
• Maintain daily activity reports and head counts.

Skills

Safety compliance

Communication skills

Report writing

Observation skills

Customer service

Education

High School Diploma or GED

OLCC certification

CPR and First Aid certification

Tools

Microsoft Word

I-Trak database

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

The primary function of this position is to promote a safe and secure environment for Ko-Kwel Casino Resort, its guests, and employees. This position also observes and ensures that overall operations of the Security Dispatch Office conform to casino policies and procedures. This person must be able to facilitate appropriate time management skills to manage the Dispatch Office and provide information to all guests and answer all questions that arise.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Ensure compliance of casino policy and report policy infractions to immediate supervisors.
• Provide escorts for large sums of money and chips in the casino to ensure the security of transfer.
• Maintains a working knowledge of those guests and/or employees who have been banned from re-entering the property, and advises appropriate individuals and departments when observing trespassers on property.
• Accepts identification from all persons who appear to be under the age of twenty-one, to ensure compliance with applicable gaming regulations.
• Observe and report any suspicious activity or drug use to supervisors.
• Observe and use proper chain of command.
• Facilitate the appropriate response to medical emergencies and activate the Emergency Medical Services when required.
• Operate and maintain constant communication with Security Officers via radio and telephone communication.
• Maintain daily activity reports and head counts.
• Perform dispatch duties and may coordinate solutions or provide guidance to guests and employees during drills or emergency situations.
• Operate and answer the multi-line telephone system and speak to various guests and casino vendors and business contacts, and forward telephone calls when needed.
• Communicate with various City, County, State, and Tribal Law Enforcement Agencies and facilitate the relaying of necessary information on situations that may arise on casino property per policies and procedures of the Security Department.
• Operates company vehicles as directed.
• Generate necessary written reports regarding security related incidents involving guests, employees and/or the facility.
• Operate security surveillance system.
• Be able to complete a variety of tasks to include communication on the radio, on the telephone, in person, and complete tasks on computers all at the same time, and in a satisfactory manner.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

Must-haves, nice-to-haves, and maybe some bonus points

• High School Diploma or GED required.
• Must be 21 years of age or older.
• Must have a current valid Oregon Driver's License.
• Candidates with one year of previous public safety, casino security, military or other related experience preferred.
• Candidates with a background in customer service or previous experience in the hospitality industry desired.
• The ability to speak effectively and persuasively to a diverse customer and employee base and follow verbal instructions.
• Strong written communication and observation skills with the ability to write reports and correspondence.
• The ability to read and comprehend documents such as safety rules, policies and procedures and instructions.
• Must maintain OLCC certification.
• Must maintain CPR and First Aid certification.
• Computer skills must include Microsoft Word, Office, and Windows applications and also ability to learn I-Trak database.
• Must pass and remain in compliance with Coquille Gaming Commission background check and drug free workplace policies.
• Ability to travel as needed to support other locations.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you. Ability to work weekends, holidays and evening hours as business demands. While performing duties of this position, employee is required to sit occasionally, stand for extended periods, walk frequently, lift 40 pounds, and use hands to; finger, handle, or feel objects, tools, or controls with periods of occasional repetitive motion. Ability to manage stress appropriately, make decisions under pressure, manage anger, fear, hostility and violence of others appropriately. The casino work environment may expose you to second hand smoke on a regular basis. This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401‑K retirement with 4% company match and other benefits.