Restaurant Success Associate - Retention & Growth

GrubHub Inc.; New York (NY); Híbrido; USD 42.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity

401(k)

Medical/Dental/Vision plans

Paid time off

Paid vacation for non-exempt

Descripción de la vacante

Wonder is looking for an Associate in the Restaurant Success team to support and nurture relationships with SMB restaurant partners in the United States. You will manage an assigned book of business, focusing on retention, engagement, and resolving issues to drive long-term partnerships.

You will prevent attrition, assist paused accounts, update contracts, and provide marketing support to help restaurants grow, with a hybrid work model requiring three days in the office per week in many

Formación

• 1-2 years of customer service experience, preferably with restaurant owners or in a fast-paced setting.
• Strong verbal and written communication; comfortable handling client communications professionally.

Responsabilidades

• Manage an assigned book of restaurant partners, focusing on retention and engagement.
• Resolve issues quickly to improve satisfaction and maintain live status on the platform.
• Provide marketing guidance and upsell promotions to help restaurants attract diners and increase orders.
• Handle inquiries related to payments, taxes, and account updates; coordinate with relevant teams.
• Maintain SLA targets and manage a round-robin queue to address partner questions and updates.

Conocimientos

Customer service

CRM experience

Communication skills

Outbound calling

Multi-tasking

Herramientas

Salesforce.com

Zendesk

Descripción del empleo

Wonder is looking for an Associate in the Restaurant Success team to support and nurture relationships with SMB restaurant partners in the United States. You will manage an assigned book of business, focusing on retention, engagement, and resolving issues to drive long-term partnerships.

You will prevent attrition, assist paused accounts, update contracts, and provide marketing support to help restaurants grow, with a hybrid work model requiring three days in the office per week in many