Restaurant Shift Supervisor

Ascent Hospitality Management; Albert Lea (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading hospitality management company as a Service Leader, responsible for ensuring guest satisfaction and compliance with company standards. This role involves managing guest interactions, training staff, and maintaining a quality environment. Enjoy competitive pay and numerous benefits while advancing your career in a dynamic setting.

Benefits

401(k)

Health insurance

Flexible schedule

Employee discounts

Training & development

Tuition assistance

Qualifications

• Basic skills in sanitation, safety, and customer service.
• Trustworthy and reliable in handling payments.

Responsibilities

• Ensure guests are properly greeted, seated, and served.
• Handle guest complaints properly and promptly.
• Train employees during shifts to ensure proper performance.

Skills

Customer Service

Communication

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Join Our Success!

• Educational Assistance with DeVry University, including a complimentary laptop**
• Immediate Family Members are also eligible
• Competitive Pay with Service Award Incentive
• Get paid daily through Daily Pay!
• Comprehensive Health Benefits including Medical, Dental, Vision, and more!***
• 401(k) retirement savings with company match
• Flexible Schedule
• All-you-can-eat pancakes + meal discounts!
• Employee Discount Program
• Development Pathway: Step-by-step process to grow your career
• Earn 3 College Credits hours for completing manager training****

About Perkins

Founded in 1958, Perkins operates 324 restaurants across 32 states and four Canadian provinces. The Perkins system includes 85 company-owned and operated restaurants and 234 franchised units. Perkins Restaurant & Bakery remains committed to providing personalized service and delicious, homestyle food at great value, ensuring 100% guest satisfaction.

Position Description

As a Service Leader, you will be responsible for achieving guest satisfaction through the implementation of company policies, procedures, programs, and performance standards. You will monitor compliance with company standards and ensure all policies are properly executed to guarantee maximum guest satisfaction and a quality work environment.

Responsibilities

1. Ensure all guests are properly greeted, seated, and served.
2. Handle guest complaints properly and promptly.
3. Manage cash, credit card information, gift cards, and all payment-related activities.
4. Maintain control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation standards.
5. Monitor food temperatures during handling to prevent foodborne illnesses.
6. Train employees during shifts to ensure proper performance.
7. Verify that all menu items are prepared and served according to standards.
8. Identify and correct system breakdowns to maximize guest satisfaction.
9. Communicate with the Manager on Duty regarding product/service issues, equipment, safety concerns, etc.
10. Manage change fund, cash register, and guest check control, impacting sales and profits through guest satisfaction and cost control.

Qualifications

1. Basic skills in sanitation, safety, and customer service, taught through in-house training.
2. Trustworthy; reliable in handling payments and operating cash registers.
3. Clear communication skills.
4. Ability to coordinate multiple tasks simultaneously.

Physical Requirements / Environment / Work Conditions

1. High mobility and flexibility.
2. Ability to work irregular hours under stress during peak times.
3. High coordination skills.
4. Lift and carry trays weighing up to 20 pounds for distances up to 30 feet.
5. Ability to fit through a 30” wide opening.
6. Frequent reaching, bending, pushing, and pulling.
7. Exposure to heat, steam, smoke, cold, and odors.
8. Continuous standing and walking.

Disclaimer: This job description is not exhaustive and may include other duties as required. It reflects the principal job elements necessary for performance, employee development, and compensation decisions.