Restaurant Shift Leader - Lead, Train & Elevate Service

Southern Rock Restaurants; Louisville (KY); On-site; USD 19,000 - 28,000; Full time

Job summary

Southern Rock Restaurants, LLC is seeking a Shift Leader to guide restaurant teams in delivering exceptional service and high-quality food in a clean, safe environment in Louisville, KY. The role may involve working across multiple positions and will oversee opening and closing shifts, inventory, and compliance with food safety standards.

You will lead with coaching, monitor labor and sales, maintain cleanliness, and ensure a positive Guest experience through hands-on leadership and teamwork

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Responsibilities

• Lead, monitor, coach and train team members to ensure operational execution.
• Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.
• Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.
• Proficient in all restaurant positions and work hands-on with team members in each of these areas.
• Works as part of a team to provide an exceptional Guest experience to our patrons.
• Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.
• Performs opening and closing managerial duties including readiness checklists and cash handling duties.
• Handles Guest issues or conflicts and reports them to the General Manager immediately.
• Places, checks in, and stores food and orders.
• Completes daily temperature line checks to ensure food safety practices are adhered to.
• Help maintain a safe, clean, and fun work environment.
• Communicate effectively to the management team regarding essential information impacting the business.
• Report any team member issues or concerns to the General Manager.

Skills

Team player

Growth mindset

Communication skills

Job description

Southern Rock Restaurants, LLC is seeking a Shift Leader to guide restaurant teams in delivering exceptional service and high-quality food in a clean, safe environment in Louisville, KY. The role may involve working across multiple positions and will oversee opening and closing shifts, inventory, and compliance with food safety standards.

You will lead with coaching, monitor labor and sales, maintain cleanliness, and ensure a positive Guest experience through hands-on leadership and teamwork