Shift Leader: Customer Experience & Ops

Wendy's; Town of Macomb (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Benefits

Bonus Potential

Free Meals while Working*

College Assistance

Education Rewards/ GED Assistance

Company Chaplain

Direct Deposit

Tenure Recognition

Referral Bonus

Opportunity for Advancement

Uniforms

Vacation

Employee Assistance Program (ComPsych)

Unity Care

Job summary

The Wendy’s Shift Manager oversees daily restaurant operations during the assigned shift, leading the front-line team, ensuring customer satisfaction, maintaining efficiency, and supporting management goals. This hands-on leadership role requires excellent communication, problem solving, and multitasking, with emphasis on food quality, safety, cleanliness, and service standards across all stations.

Ideal candidates bring prior food-service supervisory experience and a strong work ethic, with the

Qualifications

• Experience in food service, preferably in a supervisory or leadership role.
• Strong leadership and people-management skills.
• Excellent customer service and issue-resolution abilities.
• Clear, effective communication in writing and speech.
• Proven problem-solving and quick decision-making.
• Strong multitasking and organizational skills.
• High attention to detail maintaining standards.

Responsibilities

• Lead and supervise staff during the shift.
• Provide coaching and feedback to improve performance.
• Ensure policies, procedures and food safety standards are followed.
• Manage cash handling and transactions.
• Monitor service speed, quality, and cleanliness.
• Communicate with management and guests; report issues.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Multitasking

Attention to Detail

Food Service Experience

Job description

The Wendy’s Shift Manager oversees daily restaurant operations during the assigned shift, leading the front-line team, ensuring customer satisfaction, maintaining efficiency, and supporting management goals. This hands-on leadership role requires excellent communication, problem solving, and multitasking, with emphasis on food quality, safety, cleanliness, and service standards across all stations.

Ideal candidates bring prior food-service supervisory experience and a strong work ethic, with the