Restaurant Shift Leader: Lead Service & Operations

Denny's - 5146; Baldwin Park (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Denny's - 5146 in Baldwin Park, CA is hiring a Shift Leader to oversee restaurant operations during assigned shifts, manage labor and inventory, and direct team members under the general manager. This role focuses on improving guest satisfaction through timely service, accurate food production, and adherence to safety and company standards.

The Shift Leader will motivate staff, respond to guest feedback, and ensure compliance with regulations, policies, and security procedures.

Qualifications

• Experience leading shifts and directing team members.
• Strong communication and guest service focus.
• Ability to enforce company standards and safety policies.

Responsibilities

• Responsible for restaurant operations (labor, inventory variance) during assigned shifts.
• Provides production direction to Team Members concisely
• Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production
• Delegates in a way that encourages teamwork during a shift to ensure that the restaurant operations comply with Company standards
• Motivates Team Members to exceed Guest expectations with food and friendly service in clean surroundings
• Works with team to act on Guest feedback and resolve complaints in a timely, friendly, and professional
• Complies with the requirements of government regulations, Market Policy, food safety, Security Policy, operations, and policies and procedures relating to all activities in the restaurant during the shift
• Takes initiative to immediately report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions
• Motivates Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members
• Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift
• May perform essential functions and duties listed in the restaurant Team Member job description
• Flexible to work evenings, weekends, and holidays.
• Prompt and regular attendance on assigned shifts

Skills

Leadership

Team supervision

Guest service

Job description

Denny's - 5146 in Baldwin Park, CA is hiring a Shift Leader to oversee restaurant operations during assigned shifts, manage labor and inventory, and direct team members under the general manager. This role focuses on improving guest satisfaction through timely service, accurate food production, and adherence to safety and company standards.

The Shift Leader will motivate staff, respond to guest feedback, and ensure compliance with regulations, policies, and security procedures.