Restaurant Shift Leader

11 KTCHN GROUP; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Training & development

Job summary

11 KTCHN GROUP is seeking an experienced Restaurant Shift Leader to oversee the dining experience and supervise front-of-house staff. You will train team members, manage daily operations, and ensure food safety and top-tier service in a fast-paced setting.

Ideal candidates bring a strong background in fine dining or high-volume casual environments and excel at customer service, staff development, and team morale. Flexible hours and a dynamic team culture await.

Qualifications

• Proven experience as a Shift Leader or similar supervisory role.
• Background in fine dining or high-volume casual dining.
• Excellent customer service and hospitality management skills.
• Ability to lead a team and foster a positive work environment.

Responsibilities

• Lead and supervise the serving staff to ensure efficient and professional service delivery.
• Train new employees on restaurant policies, procedures, and customer service standards.
• Manage daily operations including inventory control, cash handling, and POS system management.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Perform as host when needed: welcoming guests, seating, and managing reservations in OpenTable.
• Assist on the floor when necessary by running food, clearing tables, and serving water or wine.
• Handle customer inquiries and resolve issues to ensure guest satisfaction.
• Collaborate with management on staffing needs and scheduling.
• Oversee shift management to guarantee smooth operations during peak hours.
• Conduct regular staff meetings and reinforce training initiatives.

Skills

Leadership

Customer service

Hospitality management

Staff training

Team leadership

Tools

POS system

OpenTable

Job description

Benefits

• Flexible schedule
• Health insurance
• Training & development

Overview

We are seeking an experienced and dedicated Restaurant Shift Leader to join our dynamic team. The ideal candidate will have a passion for providing exceptional customer service in a fast-paced dining environment. As the Restaurant Supervisor, you will oversee the dining experience, ensuring that guests receive top-notch service while managing and training staff to maintain high standards. This role requires strong leadership skills and the ability to guide and support the front-of-house team.

Duties

• Lead and supervise the serving staff to ensure efficient and professional service delivery.
• Train new employees on restaurant policies, procedures, and customer service standards.
• Manage daily operations including inventory control, cash handling, and POS system management.
• Ensure compliance with food safety regulations and maintain high standards of cleanliness.
• Perform as host when needed: welcoming guests, seating, and managing reservations in OpenTable.
• Assist on the floor when necessary by running food, clearing tables, and serving water or wine.
• Handle customer inquiries and resolve issues to ensure guest satisfaction.
• Collaborate with management on staffing needs and scheduling.
• Oversee shift management to guarantee smooth operations during peak hours.
• Conduct regular staff meetings and reinforce training initiatives.

Experience

• Proven experience as a Shift Leader, Head Server, or in a similar supervisory role.
• Strong background in fine dining or high-volume casual dining environments.
• Excellent customer service and hospitality management skills.
• Ability to lead a team effectively while fostering a positive work environment.

Join Us

Join us in creating memorable dining experiences for our guests while leading a passionate team dedicated to excellence in service!