Restaurant Shift Leader: Customer Focus & Team Support

Taco Bell; Bowling Green (KY); On-site; USD 11,000 - 15,000; Full time

Job summary

Taco Bell in Bowling Green is seeking a hands-on Shift Supervisor to support the RGM by running shifts efficiently and taking ownership of problems. You will guide team members, ensure clean uniforms, and prioritize customer needs while upholding food safety and quality standards.

Responsibilities include enforcing shift routines, managing labor, coaching staff, and maintaining a positive work environment. This role requires 18+ years old, background/drug checks, and reliable transportation.

Qualifications

• Must be at least 18 years old.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities

• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate the Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greets customers with a smile, is polite and pleasant when speaking with customers.
• Works with urgency and with management and fellow employees.
• Cooperation with peers and teamwork across the restaurant.
• Demonstrates a positive and enthusiastic attitude with co-workers.
• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist RGM with facility maintenance and health and safety standards.

Skills

People management

Customer service

Teamwork

Basic math

Job description

Taco Bell in Bowling Green is seeking a hands-on Shift Supervisor to support the RGM by running shifts efficiently and taking ownership of problems. You will guide team members, ensure clean uniforms, and prioritize customer needs while upholding food safety and quality standards.

Responsibilities include enforcing shift routines, managing labor, coaching staff, and maintaining a positive work environment. This role requires 18+ years old, background/drug checks, and reliable transportation.