Restaurant Shift Lead: Lead, Coach & Delight Guests

Buffalo Wild Wings; Puyallup (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Buffalo Wild Wings in Puyallup, WA is seeking a Shift Lead to help run daily restaurant operations and coach Team Members, delivering an exceptional guest experience. This role focuses on leadership, guest service, and maintaining high standards of food safety and alcohol service.

You will monitor labor and service levels, conduct pre-shift meetings, and support hiring, training, and retention while promoting sales initiatives.

Qualifications

• Must have high school diploma or equivalent.
• Experience leading in a high-volume, full-service restaurant preferred.
• Food safety and alcohol service certifications required where allowed.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Lead daily shift operations while delivering an outstanding guest experience.
• Coach, develop, and support Team Members to drive performance and engagement.
• Ensure compliance with food safety, alcohol service, and company standards.
• Monitor labor, service, and operational efficiency throughout each shift.
• Conduct pre-shift meetings and provide real-time coaching.
• Support hiring, training, and retention of Team Members.
• Promote sales initiatives and company loyalty programs.
• Perform other duties as assigned.

Skills

Leadership

Communication

Guest service

Education

High school diploma or equivalent

Job description

Buffalo Wild Wings in Puyallup, WA is seeking a Shift Lead to help run daily restaurant operations and coach Team Members, delivering an exceptional guest experience. This role focuses on leadership, guest service, and maintaining high standards of food safety and alcohol service.

You will monitor labor and service levels, conduct pre-shift meetings, and support hiring, training, and retention while promoting sales initiatives.