Restaurant Shift Lead

Freddy’s Frozen Custard & Steakburgers; Orange Park (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Freddy’s Frozen Custard & Steakburgers in Orange Park, FL is seeking an Operations Leader to supervise shifts, train staff, and optimize daily restaurant performance. You will motivate team members, manage schedules, uphold Freddy’s hospitality, and ensure food safety and quality standards.

This role requires strong communication and problem-solving, with a guest-focused mindset. Join a brand known for hospitality and teamwork, with opportunities to develop leadership skills and advance within

Qualifications

• Excellent written and verbal communication skills.
• Excellent guest service skills with professional interaction.
• Ability to read and interpret documents such as sales analysis and manuals.
• Ability to write routine reports and business correspondence.
• Mathematical ability to calculate proportions and percentages.
• Ability to follow written or oral instructions.
• Time management and prioritization.
• Detail-oriented and organized.
• Maintain confidentiality.
• Must pass background check per KMG standards.
• Brand and KMG training completed; trainer certification as required.

Responsibilities

• Supervise the restaurant during meal periods to ensure hospitality, quality, and cleanliness standards.
• Correct operational mistakes with a goal of guest satisfaction.
• Provide motivational support to team members.
• Assist with management of team schedules.
• Exhibit leadership through a supportive presence during shifts.
• Ensure compliance with food safety, security, quality, and cleanliness standards.
• Complete opening and closing duties including supplies and cleaning.
• Complete inventories and stock and requisition supplies.
• Assist with hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching team members; serve as a role model.
• Follow safety and security policies; report hazards.
• Ensure shift execution of the KMG Uniform Policy.
• Maintain confidentiality of proprietary information; protect company assets.
• Support co-workers with dignity and respect.
• Ensure hospitality-focused culture.
• Support strategies to ensure operational progress, sales growth, and team member retention.
• Other responsibilities as assigned.

Skills

Lead and motivate team

Initiative

Excellent communication

Problem solving

Guest service

Flexible schedule

POS systems familiarity

Tools

POS systems

Store operating system

Learning systems

Desktop software

Job description

Freddy’s Frozen Custard & Steakburgers in Orange Park, FL is seeking an Operations Leader to supervise shifts, train staff, and optimize daily restaurant performance. You will motivate team members, manage schedules, uphold Freddy’s hospitality, and ensure food safety and quality standards.

This role requires strong communication and problem-solving, with a guest-focused mindset. Join a brand known for hospitality and teamwork, with opportunities to develop leadership skills and advance within