Restaurant Service Technician

Colliers International; Philadelphia (Philadelphia County); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Regional Restaurant Service Technician to provide expert support for kitchen equipment in Chick-fil-A restaurants. This role involves troubleshooting, repairing, and maintaining commercial cooking and HVAC systems. Join a dynamic team where your skills will directly impact service quality and operational efficiency. With a focus on customer satisfaction and technical excellence, this position offers a unique opportunity to grow within a supportive and innovative environment. If you are passionate about service and eager to contribute to a leading firm, this is the perfect role for you.

Benefits

Health Benefits

Vacation Plan

401K

Competitive Salary

Qualifications

• 5+ years of experience in service work for kitchen equipment.
• EPA Universal Certification and state electrical/HVAC license preferred.

Responsibilities

• Provide preventative and reactive support for restaurant kitchen equipment.
• Troubleshoot, diagnose, and repair commercial kitchen equipment.

Skills

Mechanical Aptitude

Troubleshooting Skills

Communication Skills

Technical Acumen

Customer Service

Education

High School Diploma or GED

Technical Trade School

Tools

Microsoft Word

Microsoft Excel

Proprietary Mobile Application

Job description

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Regional Restaurant Service Technician provides both preventative and reactive support for Chick-fil-A restaurants throughout the region. This position will be dedicated to Chick-fil-A restaurants. The position is responsible for ensuring the restaurant kitchen equipment and related building support systems meet all performance specifications in the prescribed market area through reactive and preventative maintenance support.

Location - Multiple locations within Philadelphia, PA.

Core functions:

• Support restaurant operators through a comprehensive service solution for commercial cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Properly troubleshoot, diagnose, repair and install/removal Commercial Kitchen Equipment, including cooking, refrigeration, other specialty foodservice equipment and base building HVAC systems.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Chick-fil-A Technical Assistance Team for technical support while onsite.
• Install all parts ordered for the operators in a timely and professional manner and in line with establish service level agreements.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.
• Ensure completion of onboarding process and training.
• Monitor and support continuous training and certifications by Chick-fil-A OEM's and updates partner on program process changes.
• Engage with Chick-fil-A's equipment partners (Suppliers, Manufacturers, Vendors) and any programs impacting assets within the CSN scope of services.
• Support equipment reporting to help leadership with equipment forecasting, rollouts, and proactive replacements.

Work Requirements:

• Must be legally able to work in United States
• High School Diploma or GED equivalent
• Technical Trade School with relevant experience and technical acumen.
• Minimum of 5+ years of related trade experience in service work for kitchen equipment, construction, and/or facilities management.
• Solid mechanical aptitude, troubleshooting skills, and working knowledge of appropriate tools, gauges, meters, etc. in the execution of work required.
• Ability to read diagrams and schematics.
• EPA Universal Certification (Hydrocarbon Refrigerant Certification a plus HC "A3" & HFO "A2L")
• State Issued Electrical and/or HVAC Licensed not required, but highly valued
• Excellent oral and written communication skills.
• Good computer skills in Microsoft Word, Excel and with the ability to use proprietary mobile application to capture service.
• Ability to take initiative and recognize a need to act without prompting from supervisor.
• Unwavering Positive Service Attitude with the ability to maintain a friendly, helpful attitude, and demonstrate empathy to CFA Operators and Vendors.

• Must possess and maintain a valid State issued driver's license and proof of Insurance.
• Ability to Drive/Operate company vehicles to and from various properties.
• 100% Travel within market area.
• Ability to operate an asset without direct supervision.
• Willing to carry and utilize company or emergency phone when required.
• Computer proficient, able to learn company software programs.
• Able to speak, read and write English competently.

Physical Requirements

• Ability to work extended periods of time without relief when responding to priority/emergency situations (including overtime type assignments)
• Physical Requirements:
  • to lift, carry, pull, or push 50 lbs.
  • climb stairs, step stools or ladders up to 2 stories high (with ladder safety training), twist, crouch, kneel or crawl frequently during the course of a day.
  • spend extended periods of time standing.
  • bend over to pick up items from ground level, turn from side to side.
  • walk on even or uneven surfaces frequently during the day.
  • use arms, wrists, and hands to grasp, squeeze, manipulate or operate machinery frequently during the day.
  • tolerate changes in weather and be able to complete tasks inside and outside.

Competitive salary including a full range of health benefits, vacation plan, 401K and other benefits are available.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

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Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail] for assistance.

For all other inquiries, including general application support or questions regarding open positions, kindly direct your email to the recruiting team at [e-mail].