Restaurant Service Support

your employer; Eggertsville (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

your employer in New York, NY seeks a Restaurant Service Support to help keep front- and back-of-house operations running smoothly. You will assist with stocking, coordinating with kitchen and wait staff, and maintaining clean, organized service areas to ensure top-notch guest experiences.

Ideal candidates will have a high school diploma, basic food safety knowledge, and strong communication skills, with flexibility to work evenings, weekends, and holidays. Bilingual abilities are a plus.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of food safety and sanitation standards.
• Strong communication and interpersonal skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Assist service staff by maintaining clean, stocked service stations.
• Coordinate with kitchen and wait staff for timely delivery of food and beverages.
• Monitor inventory of service items and communicate restocking needs to management.
• Maintain dining and service area cleanliness in line with health standards.
• Liaise with team to resolve guest inquiries or concerns.
• Support onboarding of new service staff and training on procedures.
• Identify opportunities to improve service efficiency and guest satisfaction.

Skills

Communication skills

Interpersonal skills

Food safety knowledge

Education

High school diploma

Tools

POS systems

Inventory management systems

Job description

We are an organization driven by our Guiding Principles – Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus. We pride ourselves on having a reputation of providing our guests with genuine hospitality and a commitment to service that exceeds their expectations. As a growing organization, our passion is serving guests and providing an unforgettable experience. We create loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity and superior quality and service.

About the Role:

The Restaurant Service Support role is pivotal in ensuring seamless operations within a dynamic dining environment. This position focuses on providing comprehensive assistance to both front-of-house and back-of-house teams to enhance overall customer satisfaction. The individual will be responsible for supporting service staff by managing inventory, coordinating with suppliers, and maintaining cleanliness and organization in service areas. By efficiently handling these tasks, the role contributes directly to the smooth flow of restaurant operations and the delivery of high-quality guest experiences. Ultimately, this position serves as a backbone to the restaurant’s service excellence, enabling the team to meet and exceed customer expectations consistently.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality environment preferred.
• Basic knowledge of food safety and sanitation standards.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Certification in food handling or hospitality management.
• Experience with inventory management systems.
• Familiarity with point-of-sale (POS) systems.
• Demonstrated ability to work effectively in a fast-paced team environment.
• Bilingual abilities to assist a diverse customer base.

Responsibilities:

• Assist service staff by preparing and replenishing service stations with necessary supplies and equipment.
• Coordinate with kitchen and wait staff to ensure timely and accurate delivery of food and beverages.
• Manage inventory levels of service-related items and communicate needs to management for restocking.
• Maintain cleanliness and organization of dining and service areas in compliance with health and safety standards.
• Support the resolution of customer inquiries or concerns by liaising with appropriate team members.
• Help train new service support staff on operational procedures and customer service standards.
• Collaborate with management to identify opportunities for improving service efficiency and guest satisfaction.

Skills

The required skills such as communication and interpersonal abilities are essential for coordinating effectively with both customers and team members, ensuring smooth service delivery. Knowledge of food safety and sanitation is applied daily to maintain a clean and safe environment, which is critical in the restaurant industry. Organizational skills are used to manage inventory and service stations efficiently, preventing shortages and delays. Preferred skills like familiarity with POS systems and inventory management software enhance operational efficiency and accuracy in order processing and stock control. Additionally, bilingual skills can improve communication with a diverse clientele, fostering a welcoming atmosphere and enhancing overall customer satisfaction.