Position
Part Time Restaurant/Banquet Server
Job Summary
Provide food and beverage service to club members and guests.
Job Tasks
- Sets up side station and performs assigned side (prep) work.
- Provides immediate attention to all members and guests upon seating.
- Distributes food and wine menus; answers questions.
- If local water conservation laws permit, fills glasses with ice water; answers questions and suggests menu items.
- Takes members’ and guests’ orders; suggestively sells food and beverage items, if appropriate.
- Places orders with kitchen; informs cooks about any special cooking instructions.
- Serves meals; places dishes by courses in front of each person.
- Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
- Removes soiled dishes.
- Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
- Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
- Presents the bill.
- Handles all cash and credit card charges as prescribed by standard operating procedures.
- Keeps tables, dining room and bus station areas clean.
- Advises supervisor of any complaints as soon as they occur.
- Performs clean-up and closing duties as assigned by manager.
- Attends pre-meal meetings as requested by the dining room captain (dining room supervisor, dining room manager or outlet manager).
- Turns in signed tip declaration form weekly.
- Thanks members and guests; invites them to return.
- Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
- Performs other appropriate duties assigned by dining room or outlet manager.
Qualifications
- Ability to effectively learn to use a Point of Sale System
- Ability to suggestively sell items and answer questions.
- Maintain cleanliness of the dining areas
- Verify prices and accuracy of checks and process payments
- Ability to apply common sense understanding to carry out detailed buy uninvolved written or oral instructions
- Ability to print and speak simple phrases and sentences
- Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Certifications and Licenses
- Indiana State Liquor Permit
- Indiana State Alcohol Awareness Certificate
Work Experience
Prior fine dining experience preferred
Competencies
- Ability to answer questions and explain dishes or food items
- Proficient in Wine service
- Ability to maintain pleasant demeanor with guests and coworkers during high volume times
Work Environment
Overtime or other aspects of the job
- Flexibility in schedule may be necessary as required by business level.
- Overtime is required on an as needed basis
Reports to
Restaurant Manager
Supervises
No supervisory duties are included in this position