Restaurant Server (with bar experience)

Tandem Hospitality Group LLC; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Tandem Hospitality Group LLC is seeking a Restaurant Server to ensure every guest leaves satisfied with a memorable dining experience. You will greet guests, take orders, and coordinate with kitchen and bar staff to exceed expectations.

Weekend availability is required and you will maintain high standards of grooming and service. Proficiency with POS systems and OpenTable is preferred, along with a focus on accuracy in revenue handling and guest relations.

Qualifications

• One year of prior food and beverage experience preferred.
• Prior guest relations training.
• Knowledge of proper food handling.
• Strong written/verbal communications skills.
• Attention to detail, speed, accuracy, courtesy and teamwork.
• Punctuality and reliable attendance required.
• Food safety training and certification as described by law.
• Experience with MS Office/Google and restaurant POS systems.

Responsibilities

• Greet all customers warmly.
• Adhere to grooming and appearance standards.
• Prepare dining tables for service, lay out napkins and utensils, refill condiments, and perform side-work.
• Take guest food and beverage orders accurately.
• Know current menu, specialties, and deviations.
• Handle table assignments, seating, suggestions, and convey needs to cooks.
• Ensure a memorable dining experience.
• Open and pour wine tableside.
• Record revenue and process payments (cash, card, room charges, direct billing).
• Perform basic cleaning and assist with events as needed.
• Answer telephone using appropriate etiquette and communicate with team.
• Develop positive working relationships with coworkers.

Skills

Customer service

Greet guests

Attention to detail

Multitasking

Verbal communication

Tools

POS systems (Micros/Aloha)

OpenTable reservations

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION:

A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

MUST be able to work weekends (Saturday and Sunday)

JOB RESPONSIBILITIES:

• Greet all customers warmly
• Adhere to grooming and appearance standards
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices, specialties and menu deviations
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Properly open and pour wine tableside
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Assist with special events if needed
• Answer telephone using appropriate etiquette
• Develop and maintain positive working relationship with co-workers and others

• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned
• Performs other duties as assigned, requested or deemed necessary by management

JOB QUALIFICATIONS:

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Strong written/verbal communications skills
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law

• Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)
• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Location Origin Austin

Req Number FOO-26-00271

This position is currently accepting applications.