Restaurant Server (PM Shift) - Metropole

Main & Vine; Cincinnati (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

Main & Vine in Cincinnati, OH is seeking a Restaurant Server to ensure guests have an outstanding dining experience from arrival to departure. You will greet guests, take orders, suggest menu items, and coordinate with the kitchen and bar to deliver timely, accurate service.

The role requires knowledge of POS systems, strong communication, and the ability to handle multiple tasks with grace. This on-site position offers opportunities to contribute to a busy team and deliver memorable experiences

Qualifications

• One year of prior food and beverage experience preferred.
• Prior guest relations training.
• Knowledge of proper food handling.
• Strong written and verbal communication skills.
• Must be punctual and have reliable attendance.
• Proper food safety training and certification as described by law.
• Experience with MS Office/Google, POS systems and reservation software OpenTable.
• Able to perform duties with speed, accuracy and courtesy.
• Physical ability to push and pull vacuum cleaners and wheeled carts up to 25 pounds.

Responsibilities

• Greet all customers warmly.
• Adhere to grooming and appearance standards.
• Prepare dining tables for service and lay out utensils and napkins.
• Take guest food and beverage orders accurately.
• Know current menu choices and deviations.
• Seat guests, suggest menu items, and relay needs to cooks.
• Open and pour wine tableside.
• Record revenue and process payments (cash, card).
• Perform basic cleaning tasks as directed by supervisor.
• Assist with special events as needed.
• Answer phones with proper etiquette.
• Build positive relationships with coworkers and guests.
• Bus tables and assist with dirty dishes as needed.
• Assist kitchen with prep work or plating.
• Clean front-of-house areas, windows, lights, and entrances.
• Restock water and cut fruit as needed.
• All other duties as assigned.

Skills

Guest relations

Communication

Attention to detail

Punctuality

Teamwork

Tools

Micros

Aloha

OpenTable

Job description

Job Description

A Restaurant Server is to interact with all guests and ensure they have a great experience when dining. A server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and any issues that may arise are quickly resolved.

Job Responsibilities

• Greet all customers warmly
• Adhere to grooming and appearance standards
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side‑work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices, specialties and menu deviations
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Properly open and pour wine tableside
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Assist with special events if needed
• Answer telephone using appropriate etiquette
• Develop and maintain positive working relationship with co‑workers and others
• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Fill water bottles, cut fruit, roll silverware, and complete other service‑related tasks as assigned
• All other duties as assigned by supervisor

Job Qualifications

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Strong written/verbal communication skills
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow‑through, courtesy, cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google), POS (Micros, Aloha, etc.) and reservation software (Open Table)
• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds