Room Attendant (PM) - Regent Santa Monica Beach

InterContinental Hotels Group; California, Santa Monica (MO, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking luxury hotel as a Room Attendant, where your meticulous attention to detail and passion for hospitality will create unforgettable experiences for guests. This role is crucial in maintaining the pristine environment of guest rooms, ensuring every detail is perfect for a world-class stay. You will be part of a supportive team that values trust, collaboration, and diverse perspectives, all while enjoying competitive pay and benefits. If you thrive in a dynamic environment and take pride in your work, this opportunity is perfect for you.

Benefits

Healthcare Support

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k Matching Plan

Hotel Discounts Worldwide

Discount Programs

Qualifications

• 2+ years of housekeeping experience in a luxury hotel preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Maintain cleanliness and organization of guest rooms to meet service standards.
• Ensure compliance with safety and security protocols during housekeeping.

Skills

Housekeeping Experience

Verbal Communication

Written Communication

Organizational Skills

Problem-Solving

Multi-tasking

Guest Service Orientation

Tools

KYC System

Personal Protective Equipment (PPE)

Job description

Room Attendant (PM) - Regent Santa Monica Beach

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

As a Room Attendant (PM), your primary responsibility is to maintain a pristine and inviting environment for our guests. You will play a pivotal role in ensuring the guest rooms are immaculate, well-organized, and equipped with all essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, consistent attention to detail, and guest satisfaction, you will contribute to the delivery of a world-class guest experience.

Responsibilities:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Attend shift briefings daily at the start of your shift.
• Retrieve assignments and other tools essential for your shift.
• Ensure all chemical bottles are appropriately labeled following MSDS (Material Safety Data Sheet guideline).
• Collect and wear PPE (Personal Protective Equipment) at the start of your shift.
• Ensure assigned guest rooms are cleaned, organized, and well-maintained to meet cleanliness and service standards.
• Ensure the cleaning sequence of service is completely followed and guest rooms are exceptionally clean.
• Check room privacy indicators and report accordingly.
• Ensure safety and security for guests and their belongings during housekeeping service.
• Ensure the cleanliness status of the room is updated in the KYC system using the provided device.
• Report any maintenance issues or special cleaning needs, i.e., window washing or carpet shampooing, in the provided KYC device.
• Clothing left around the room and shoes neatly cared for per service standard.
• Ensure all collateral within the room is clean and up to date.
• Ensure the coffee station is stocked with coffee, tea, and condiment items in the coffee tray.
• Ensure the room temperature is set to the proper setting.
• Ensure all guest laundry requests are immediately picked up and sent to the laundry department.
• Conduct a last inspection of the room to ensure cleanliness and presentation.
• Ensure compliance with the hotel’s lost and found policy, and all items are immediately reported and given to security.

What we need from you:

• Minimum 2 years of housekeeping experience in a luxury hotel preferred.
• Essential verbal and written communication skills.
• Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
• Passionate about hospitality and providing an outstanding guest experience.
• Ability to carry or lift items weighing up to 50 pounds and push or pull up to 100 pounds.
• Ability to stand, stoop, and bend repetitively.
• Flexible schedule, able to work evenings, weekends, and holidays.

What you can expect from us:

The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

Join us and you’ll become part of the global IHG family – and like all families, all our individual colleagues share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

In return, we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.