Restaurant Server AM- Hilton Ocala

Meyer Jabara Hotels; Orlando, Ocala (FL, FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to provide exceptional service in a vibrant restaurant setting. As a key member of the team, you will ensure guests enjoy an elevated dining experience, showcasing your knowledge of the menu and ability to upsell. This role requires a passion for customer service and a commitment to excellence. Join a dynamic environment where your contributions will create memorable moments for guests. If you thrive in a fast-paced atmosphere and enjoy working collaboratively, this opportunity is perfect for you.

Qualifications

• Must have basic knowledge of beer, wine, and spirits.
• Demonstrate ability to upsell and drive revenue.
• Provide superior table service per Hilton standards.

Responsibilities

• Ensure guests have an elevated experience with menu knowledge.
• Complete payment transactions per hotel policies.
• Serve room service orders according to Hilton standards.

Skills

Fluent in English

Upselling

Customer Service

Teamwork

Leadership mentality

Education

Minimum of 2 years serving experience

Tools

MICROS

OpenTable

Job description

3600 SW 36th Ave, Ocala, FL 34474, USA Req #1745

Wednesday, February 5, 2025

Title:

Job Description:

Ensure and serve guests with an elevated experience demonstrating menu knowledge, sales ability, and “our story”.

Typical Work Conditions:

Restaurant or other outlet.

Equipment Used:

Trays, various dishes, glassware, flatware, room service equipment, and other food and beverage service items.

Knowledge/Training:

• Candidate must be fluent in English and demonstrate an ability to communicate clearly with guests and associates.
• Minimum of 2 years serving experience required.
• Must have basic knowledge of beer, wine and spirits and be familiar with menu items.
• Must demonstrate the ability to upsell and drive revenue.
• Knowledge of MICROS helpful.
• Provide superior table service to the guest per Hilton standards.
• Upsell items that generate additional revenue for the restaurant while satisfying the guest.
• Complete all payment transactions per hotel policies and procedures.
• Perform duties per shift including setup and cleanup.
• Clean and reset tables per standard.
• Replenish buffet with hot and cold items as needed (when applicable).
• Seat guests.
• Serve room service orders per Hilton standards and guidelines.
• Familiarize with open table to input reservations according to standard.
• Answer phones within 2 rings.
• Participate and attend pre-shift meetings or huddles.
• Assist with Club on 9 as needed (replenish food, drink etc.).
• Execute other duties as assigned by managers/supervisors.

Other Desired Skills:

• Flexibility
• Comfortable with making empowered financial decisions.
• Able to work within a team.
• Leadership mentality.
• Ownership
• Ability to create memorable moments for your guests.
• Able to work in a fast-paced environment.

Physical Demands Summary:

All personnel are subject to work in other areas of the hotel in positions not previously listed in your job description as needed.

All personnel are expected to work their scheduled days and shifts. Employees are also expected to be able to perform their essential duties with or without any reasonable accommodations.