Restaurant Server AM- Hilton Ocala

ArchWell Health; Orlando, Ocala (FL, FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Server/Guest Service Associate to elevate guest experiences through exceptional service and menu knowledge. This role involves upselling items to enhance guest satisfaction while adhering to high service standards. Ideal candidates should have at least two years of serving experience and be comfortable working in a fast-paced environment. Join a dynamic team where you can create memorable moments for guests and contribute to a thriving restaurant atmosphere.

Qualifications

• Minimum of 2 years serving experience required.
• Ability to upsell and drive revenue while providing superior service.

Responsibilities

• Ensure guests have an elevated experience with menu knowledge.
• Complete all payment transactions per hotel policies.

Skills

Fluent in English

Serving experience

Upselling

Knowledge of beer, wine, and spirits

Teamwork

Flexibility and adaptability

Tools

MICROS

Open Table System

Job description

Job Location and Date

3600 SW 36th Ave, Ocala, FL 34474, USA

Req #1745

Date Posted: Wednesday, February 5, 2025

Job Title

Server/Guest Service Associate

Job Description

Ensure and serve guests with an elevated experience demonstrating menu knowledge, sales ability, and “our story”.

Typical Work Conditions

Restaurant or other outlet.

Equipment Used

Trays, various dishes, glassware, flatware, room service equipment, and other food and beverage service items.

Knowledge/Training

• Candidate must be fluent in English and demonstrate an ability to communicate clearly with guests and associates.
• Minimum of 2 years serving experience required.
• Basic knowledge of beer, wine, and spirits; familiar with menu items.
• Ability to upsell and drive revenue.
• Knowledge of MICROS helpful.
• Provide superior table service per Hilton standards.
• Upsell items that generate additional revenue while satisfying guests.
• Complete all payment transactions per hotel policies.
• Perform duties including setup and cleanup each shift.
• Clean and reset tables per standard.
• Replenish buffet with hot and cold items as needed (if applicable).
• Seat guests and serve room service orders per Hilton standards.
• Input reservations using open table system.
• Answer phones within 2 rings.
• Participate in pre-shift meetings or huddles.
• Assist with Club on 9 as needed (replenish food, drinks, etc.).
• Execute other duties as assigned by managers/supervisors.

Other Desired Skills

• Flexibility and adaptability.
• Comfortable making empowered financial decisions.
• Ability to work within a team.
• Leadership mentality and ownership mindset.
• Ability to create memorable moments for guests.
• Able to work in a fast-paced environment.

Physical Demands Summary

All personnel are subject to work in other hotel areas as needed, and are expected to work scheduled shifts and perform essential duties with or without accommodations.