Restaurant Server AM FT

DoubleTree Dallas Near the Galleria; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

DoubleTree Dallas Near the Galleria in Dallas, TX is seeking a full-time server to provide food and beverage service with a focus on guest satisfaction. You will greet guests, take and input orders, serve meals and drinks, and ensure all safety and quality standards are met.

Responsibilities include maintaining station cleanliness, upselling desserts and specialty coffees, and helping other staff when needed. A Food Handler certification and TABC eligibility within 30 days may be required.

Qualifications

• Knowledge of state, federal, and corporate liquor regulations.
• Food handler certification and TABC may be required within 30 days.
• Basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of table settings and service ware.
• Ability to communicate in English and understand inquiries.
• Ability to operate beverage equipment.

Responsibilities

• Greet guests in a friendly, courteous manner and explain specials/promotions.
• Check station for setup and cleanliness before, during, and after shift.
• Record guest orders, repeat for accuracy, and input into POS.
• Retrieve and deliver orders with appropriate condiments.
• Ensure safe service and compliance with liquor regulations.
• Replenish beverages and check guest satisfaction.
• Suggest desserts or specialty coffees when appropriate.
• Assist other restaurant staff as needed.

Job description

Job Details: Job Location: DoubleTree Dallas Near the Galleria - Dallas, TX 75244, Position Type: Full Time, Education Level: None, Travel Percentage: None, Job Shift: Day, Job Category: Hospitality - Hotel, BASIC PURPOSE: Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

What you will be doing:

• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Check station before, during and after shift for proper set-up and cleanliness.
• Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any desert items or specialty coffees.
• Supplement the bus help in clearing and resettling the tables.
• Perform all assigned side work to include replenishing condiments and restocking.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Present the check to guest promptly.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Restaurant Personnel when need.

Requirements:

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler certification and TABC or ability to obtain within 30 days
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Qualifications:

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler certification and TABC or ability to obtain within 30 days
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.