Restaurant Server

DoubleTree by Hilton Hotel Dallas Near the Galleria; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

The DoubleTree by Hilton Hotel Dallas Near the Galleria is seeking a friendly restaurant server to deliver food and beverages, take orders, and ensure guest satisfaction. You will greet guests, describe specials, input orders into the POS, and deliver meals with accuracy and courtesy.

You must follow state and corporate liquor regulations, hold a Food Handler certificate or obtain within 30 days, and have basic knowledge of service standards, English communication, and safety procedures.

Qualifications

• Knowledge of liquor regulations pertaining to serving alcohol to minors and intoxicated guests.
• Holds a current Food Handler certification and TABC or ability to obtain within 30 days.
• Basic knowledge of food and beverage preparations, service standards and guest relations.
• Basic knowledge of English to understand inquiries and communicate instructions.
• Ability to operate beverage equipment and present menus effectively.

Responsibilities

• Greet guests in a friendly, courteous manner and explain specials/promotions.
• Record and input order details into the POS and relay to the kitchen.
• Deliver orders to guests with accuracy and appropriate condiments.
• Abide by liquor regulations and check guest satisfaction; upsell desserts/coffee as needed.
• Replenish beverages and assist with clearing/resettling tables.
• Perform side work and maintain health standards; present checks promptly.
• Follow safety procedures and maintain neat, groomed appearance.

Skills

Guest relations

Order taking

POS input

Food safety

Alcohol service

Education

Food Handler certification

TABC certification

Tools

POS system

Job description

BASIC PURPOSE:

Service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly,

courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

ESSENTIAL FUNCTIONS:

• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Check station before, during and after shift for proper set-up and cleanliness.
• Record the details of the order from the guests, repeating the order to the guests to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve order from kitchen, confirm its accuracy, and deliver to guests along with appropriate condiments.
• Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any desert items or specialty coffees.
• Supplement the bus help in clearing and resettling the tables.
• Perform all assigned side work to include replenishing condiments and restocking.
• Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
• Present the check to guest promptly.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Perform any related duties as requested by supervisor/manager.
• Assists other Restaurant Personnel when need.

QUALIFICATIONS

• Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Hold a current Food Handler certification and TABC or ability to obtain within 30 days
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings and service ware.
• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage equipment, e.g., coffee maker.

Source: Hospitality Online