Restaurant Server

Huddle House; Town of Gates (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and welcoming team at an established family restaurant where you'll play a crucial role in delivering exceptional dining experiences. As a Restaurant Server, you'll be the face of the establishment, ensuring that every guest feels valued and receives their orders promptly. This role not only emphasizes excellent customer service but also offers opportunities for personal growth and advancement within the company. Enjoy a flexible schedule and a supportive work environment that values teamwork and dedication. If you're passionate about food and community, this is the perfect opportunity for you to shine!

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Education discounts with complimentary laptop

Qualifications

• Strong customer service skills and effective communication are essential.
• Previous restaurant experience is preferred but not mandatory.

Responsibilities

• Oversee daily operations, ensuring excellent customer service.
• Greet customers warmly and manage food orders efficiently.
• Maintain cleanliness and assist in food preparation.

Skills

Excellent customer service skills

Effective communication

Restaurant experience

Positive attitude

Education

High school diploma or equivalent

Tools

POS system

Job description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Compensation:

Inclusive of tips earn up to $12 - $15 per hour (depending on day of week/shift)

Our Purpose:

Huddle House is unique in their communities; a special bond grows between team members in the restaurants and members of the community, a bond not seen in most other chain restaurants. Our Company Purpose reflects this unique element of the Huddle House dining experience:

Bringing Friends and Families Together, over Delicious Food, Served from the Heart.

Our Values:

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

Company Overview:

Huddle House, Inc. (HHI) is a full-service family restaurant chain, well-known for serving “Any Meal. Any Time.” The core values on which Huddle House was founded in 1964 – Bringing Friends and Family Together, Over Delicious Food, Served from the Heart – remain intact today. The Atlanta-based franchisor owns its own Distribution Center and has nearly 400 franchise- and 30 corporate-owned locations across 21 states, primarily in the Southeast and Central U.S.

Position Overview:

The Restaurant Server will oversee the day to day operation of first class customer service and food service in the restaurant. The incumbent will be responsible for properly receiving food orders and conveying food orders to cook staff. Prompt food delivery to the customer as well as cleanliness of the assigned serving section. This person will be expected to provide excellent customer service at all times and will be a strong teammate to our franchise partner.

Responsibilities:

• Report to work on time in a clean, complete, proper uniform with a positive attitude ready to work. Remember a smile is part of the uniform.
• Greet all customers with a smile and a verbal greeting: “Good Morning or Welcome to Huddle House.”
• Review menu with customers when needed, suggestively sell products and take order from each customer at the table.
• Using proper, approved abbreviations submit ticket to the cook’s station and deliver food in a timely manner to the customer when food is cooked.
• Handle money from customers; ring up tickets using the POS system and make proper change.
• Account for all tickets, credit cards receipts, and make sure that all tickets have been rung up and closed before shift is over.
• Complete the position checklist while stocking and preparing the unit for the next shift.
• Using all tools provided by the manager keep the store clean at all times, including but not limited to: bussing tables, sweeping and mopping floors, cleaning bathrooms and walls.
• Bring all items of concern to the attention of the manager immediately, especially safety concerns and customer service complaints.
• Know the menu, the daily features when applicable, which juices, add-ons and desserts to suggestively sell.
• Know and follow the Huddle House steps of service with each and every guest to maximize shift sales.
• Practice all rules for safety food handling cash security and all other restaurant policies.
• Perform all prepping and cleaning duties as detailed or assigned by supervisor.
• Make a difference in food cost by controlling waste and portion control.
• Perform all duties with a sense of urgency.

Qualifications:

• Excellent customer service skills
• Ability to communicate effectively with all restaurant staff
• Some previous restaurant experience preferred
• “Can do” attitude and willingness to be at your during your shift

Benefits & Perks:

• DeVry University Education discounts with complimentary laptop for Employees & dependents
• Competitive Pay
• Comprehensive Health Benefits
• Flexible Schedule

Disclaimer:

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.